Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

September 21, 2017

We couldn't run our site without this wonderful app. It's so clever & versatile, and even with a hugely complicated personalisation system like ours it was a breeze to set up. We recently had a billing query and Paul went above and beyond to help out. During setup phase the tech team were super helpful too. Couldn't recommend this app more. Thanks so much Bold!

Malgardee
United Kingdom
Over 2 years using the app
May 4, 2016

Great app... does just what I need... easy to use, and great customer support!

Mike Martin Fabrications
United States
Over 2 years using the app
Edited July 3, 2020

Edit: Use the app on two of my stores now and plan to use it on two more that I am working on. Always prompt, great, customer service. One of the reps, Raphael, solved my latest install request quickly and to my satisfaction.

Great app with lots of customization. Helpful staff and prompt responses to all requests. I tried other apps out there and as they almost have the same features Bold seems to be on top of things and will respond quickly whenever I have a question or modification request.

SwapUSA
United States
Over 2 years using the app
June 26, 2023

Jeff was extremely helpful and patient with me as I figured out how to use the app for my Shopify site. Not only did we resolve my issues, but he also showed me different ways to troubleshoot and use the app effectively. Thank you, Jeff!

CBH Shop
United States
Over 2 years using the app
Shop Circle replied June 26, 2023

Wow, you made our day!! We are always happy to hear these words of encouragement. It's our pleasure to know that our app and support team fulfilled your expectations 🎉. Thanks for trusting us.

We are always here to help 24/7!

All the best,
Customer Success Team I Shop Circle

January 2, 2020

Great customer service! Really enjoy the app and it does exactly what it needs to while being easy to operate on the back end. I had an issue with the installation of the app on my website and Nirav went above and beyond to help me solve the problem very quickly and efficiently.

Poppy & Co.
United States
Over 2 years using the app
Shop Circle replied January 3, 2020

Hello there! We're so sorry you ran into an issue with the installation, but we're so glad to hear that Nirav was able to work with you to get everything sorted so that you could begin to use the app. :-)

We're really happy to hear that you're enjoying the app as well! Please don't hesitate to reach out if there's anything else we can help you with.

May 10, 2018

Does exactly what is says it will do. Relatively easy to use, but their support is great if you have any questions or get stuck. Highly recommend! I use the premium version and it has been great!!

Security Hardware Store
United States
Over 2 years using the app
September 2, 2016

Customer service is fantastic. Any time I have issues or questions, they are quick to respond and help me out. Thanks Tamer!

Tsgtestsite
United States
Over 2 years using the app
February 28, 2014

Awesome app. A must have to help streamline the ordering process

Alder House Market
United States
Over 2 years using the app
Edited July 19, 2018

Have been working with Product Options by Bold for approx two weeks now, the app is powerful, but needs a little further development which would make product option creation more efficient. Overall, I rate the product at 3.5 Stars.

Alexa from Customer Service has been extremely helpful, and I can't say enough about the speed, and completeness of her assistance. Five Stars for customer service

Thanks Alexa, and Bold

Contoursdesigned
United States
Over 2 years using the app
July 28, 2014

I am moving jackandjillboutique.com from yahoo store to Shopify. While the templates I use at yahoo store give me the ability to add product options very easily at no extra cost, Shopify does not allow me to create a ton of product options easily. But Shopify does give other types of flexibility in managing an ecommerce store. Product Options from bold apps solved this problem quickly and effectively with its premium version at a low cost outlay per month compared to coding it using expensive developers.

Jack and Jill Boutique
United States
Over 2 years using the app