Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

February 9, 2018

Incredible service. Some reviews say the service is awful and I was anticipating bad service based on those reviews, but I would 100 percent say that this company was incredibly helpful in delivering a great customer service experience.

State And Liberty Clothing Company
United States
Almost 3 years using the app
August 14, 2018

Amazing! First of all let me state that we would not be able run our website without the Bold Product Options app. A way to offer custom options on our products is 100% necessary. Secondly, the technical support is A+ if and when issues do seldom occur the response time is extremely fast. I have worked with Lawerence and he is superb. Very attentive and prompt to resolve any issue that we experience. Lastly, the app is great app with lots of design options so it actually looks professional and you can customize it to match your theme. We have the premium version and it is worth every dollar to have the swatch options and conditional logic etc. They are constantly improving the app and design features. Thank you Bold Team - Especially Tech Support Member [Lawerence]

Heavenly Tresses
United States
Almost 3 years using the app
June 26, 2017

This feature makes our shop more unique! Very easy to use! Would recommend to anyone! Excellent Customer Service Too!!

Kure Vapes
United States
Almost 3 years using the app
June 3, 2016

Great Product!! It has already increase my revenue and cut back on customer requests. I can now add the options my customers have been asking for by Product and make it easier for us and the customer.
I also was able to add an additional revenue by adding a cost to options.
Great customer service also!

Dive Pack 2
United States
Almost 3 years using the app
June 21, 2019

Thank you, Rony, Shubneet, Sam!! We updated our website and nothing transferred over and the people at Bold just swooped in and did everything for us! It makes our store flow so much better with the product options and the customer service is super attentive and efficient. 5/5 would recommend!

Cydwoq
United States
Almost 3 years using the app
Shop Circle replied June 25, 2019

Hi there, thanks so much for taking the time to leave us a review! We're so happy our support specialists were able to get everything transferred over properly for you; that can certainly be a stressful situation!

Please don't hesitate to reach out if you need any further assistance; we're glad to help.

February 2, 2018

Their support team is top notch. They are always timely and responsive with clear and easy to understand directions. Thanks Paul and Alexa!

Teadrops
United States
Almost 3 years using the app
May 14, 2020

Naman and Aryan Sharma where a great help! Great support team! They helped to fix things really quickly!

Greenchoice Flowers
United States
Almost 3 years using the app
June 20, 2016

Five stars for the product and the support team. This app comes with step by step instructions for how to install the liquid code updates yourself. I am by no means a coder, and I was able to easily follow them. I tripped up in one area and Bold was able to fix it for me overnight. On a Friday, discovered an issue with how the customized product was handled in the cart that would not work for my store. The support team was very receptive and had an update delivered Monday morning. These guys and gals are very responsive!

Cpcchildrenswear
United States
Almost 3 years using the app
November 8, 2015

Desperately needed an app like this one to help offer additional options just not possible through Shopify directly. Ben from Bold was awesome in helping us get this installed and setup with a few custom tweaks. Great service & product! Well worth the money and install!

Liquidcourageflasks
United States
Over 2 years using the app
September 27, 2016

I had no idea how much I needed this until I installed it. It's a fantastic product with tremendous customer service. I had a small issue with configuration and MC and Lawrence solved my problem painlessly, quickly, and completely. If I could give them six stars, I gladly would!

Highly recommended!

Milkshake Media
United States
Over 2 years using the app