My website needed many issues to be fixed in terms of appending the add on pricing, and styling formatting issues.
Main issues were fixed quickly by Grant, and other formatting issues took slightly longer, but were finally resolved well by Rony.
Appreciate the help and would highly recommend this!
Nir got to the bottom of the problem, and gave me instructions to resolve. Fast and easy directions he knew exactly what was wrong.
Nir was very helpful and clear when explaining how to fix the problem I had. He was quick to solve it and kind!
Amazing app and amazing customer service from Nir! I spoke to Nir or live chat and he was so so so helpful and helped me out so much! I wish I could have given him a tip! 10/10 service.
Nir helped me a lot with many of my issues. The app does most of the functionality I was looking for.
Quick response and work from Nir! Highly recommend merchants to use this app if you are looking for complete product customisation
Just the app I was looking for. Ran into a few issues and the Bold team were on hand to get them resolved for me. Special thanks to Camila and Grant who were super helpful. I would definitely recommend this app.
The Herbal Way
I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.
Amazing customer service. I spoke to Kaiser and he helped me solve the issue I had right away. Thank you!
Have been using the app for a while. I had some issues that I needed to address and Rony was great at walking me through and getting everything back up to speed.