Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

September 23, 2014

Really good app, does exactly what its meant to do. Great support with the installation on liquid theme for us

3Dom Wraps Store
United Kingdom
Almost 2 years using the app
Edited September 6, 2018

The product options app is by far the best app on the market for this type of functionality. Very intuitive to use and easy to learn quickly. Very affordable and reliable app since most business rely heavily on its function. Separate from all of that, the best part of the app is the ongoing support and availability from the team. Brenden and Guri on chat support are basically my saviors as they have helped with immediate needs. They get very involved and helped implement and fix the options and conditions I could not figure out. This company is top notch and widely used. Support Team is awesome and quick to respond and escalates issues as needed. Thanks again team. Highly recommend!!!

Island to East Side
United States
Almost 2 years using the app
March 28, 2018

Oh wow, this app is a game changer, and the support is so good. I have been helped so much by shubhneet, very quick responses and always happy to help. Thanks very much

Swanky Collection
United Kingdom
Almost 2 years using the app
November 7, 2016

Great app, and excellent service! The Bold team is fantastic to work with - great communication, fast turnaround, very skilled in order to provide solutions to a variety of needs. Highly recommend this app and others from Bold.

Forbes Products
United States
Almost 2 years using the app
February 7, 2020

Great app which works far better then all the other product option apps we've tried. We had a few small problems with integrating into our theme but Paul & Jericho from bold support have sorted them out quickly without any issues.

Fantail Cricket
New Zealand
Almost 2 years using the app
October 7, 2019

Appears to be the only app that allows you to offer custom options in upsells. Camila was super helpful too!

Golden Rule
United Kingdom
Almost 2 years using the app
Shop Circle replied October 8, 2019

We're glad to hear that Camila was able to help you out with your questions about Product Options! It's great to see that you're offering custom options in your upsells, as well. Your custom name jewelry is stunning!

June 23, 2021

The Support on this app is crazy good. Recommend 11/10...............................................

Papasplatz
Germany
Almost 2 years using the app
Shop Circle replied June 24, 2021

Appreciate the review. Contact our Customer Support Team anytime, we're always happy to help. Thanks for choosing Bold.

September 18, 2019

Excellent customer service and great addition to our shop. We highly recommend using Bold Product options.

Meadow Lane Monograms
United States
Almost 2 years using the app
Shop Circle replied September 19, 2019

Thank you so much for the recommendation! We're so glad to hear it's been a great addition to your shop - that's exactly what we hope for when our merchants install our apps. :)

Your embroidery is beautiful, by the way!

Edited November 20, 2018

This app has helped us add all the necessary features we've needed for our store. Nir was the support person that helped and was amazing, helpful, kind and super efficient

Creativebarn
South Africa
Almost 2 years using the app
September 26, 2017

App is brilliant! staff are so helpful - Paul is very responsive and is always willing to help! much appreciated!

The Furniture Brand
United Kingdom
Almost 2 years using the app