Reviews (2,606)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customization capabilities, especially for products needing personalization like engravings. It's praised for its user-friendly interface and versatility, suitable for managing diverse product options. Merchants appreciate the responsive customer support, which offers custom coding help, enhancing usability. The app supports conditional logic and handles numerous product variants effectively, ensuring smooth integration with Shopify and reliable performance. Continuous updates improve compatibility and responsiveness, making it ideal for businesses focused on made-to-order products and complex configurations.
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Fantastic app! So easy to use and I could do exactly what I needed to do. Thrilled!
+ the great customer service completes the picture. A very satisfied customer. :)
Alina was very helpful in getting our app set up and working through the details! Highly recommended!
I would highly recommend this app. I struggled a bit with installing the app but I had the experts at Bold finish it for me and it works great. The premium package is worth the money, the conditional logic adds flexibility to the option choices and makes my pages less cluttered and looking great.
We have been using the app for a while now and it has been working as advertised. Installation can be a bit of challenge for those not familiar with coding, however, Bold will have their experts install the necessary coding, for a small one-time fee, which is a fantastic safety net option... All in all, we are pleased with the app and would recommend it to other Shopify owners looking to add that personal touch to their store!
The customer service with this app is top notch! I messaged support to help set up something I was having trouble with (due to my theme code) and Henrique helped me quickly. I mean, it's ALREADY done... same day! How's that for service?
This app has given our customers the ability to personalize all of their products. This app is great for any company that offers customization.
This app is a must have. It was super easy to setup an very well integrated with my shopify storefront. It increased by bottom line on day one by significantly reducing the number of varients within our paid plan. That kept us in the lower charge per month bracket while allowing us to significantly increasing the number of varients we offer with each product! Great Job, love the APP
Our experience with Bold apps has been EXCELLENT so far! We are using a combination of 5 Bold apps and the complexity has been an issue on my team but with the hand-holding from the Bold Experts like Tamer, David, Dan, Victoria and others we are achieving the results we sought out! Thank you guys!
-Oliver Waller
JJ Virgin Nutrition
Director of Digital Marketing
jjvirgin.myshopify.com
technical support was amazing! They had a very complex problem solved for me in one day. I will recommend this app to everyone!
Thank you for your review! We're happy to hear you're enjoying Product Options so far. :)
Have a great day!
UPDATED: After leaving my review, I read a few written by less than satisfied customers. Some people are leaving 1-star ratings because they said the prices were not displaying correctly, etc. I don't know the exact cause of their particular errors, but I can tell you this is not a cause to give up. You have to realize that you are adding a third-party code to an already existing and functioning system. Depending on your theme, or the changes you've made to it, or the third-party apps you previously used, things may not always look quite right. And there may be clashes with code from other apps (in my case, I had a clash with an app that I had previously removed!). The point is, Bold support technicians are there to resolve all these issues and make tweaks in your code. Whether it was to change the order in which the options were displayed, or correct the errors with the displaying of the prices, they were always there and helped me get my shop exactly to where I want it to be.
ORIGINAL REVIEW
The customer support I received with Bold has been outstanding. I am not familiar with coding at all and was relying on the easy user interface to create product optimization options for my shop with Product Options by Bold. II had a lot of questions along the way -- each one was answered in a very prompt manner by the support staff. You can email them or request a phone call. I have done both, and both channels of communication worked great. This initial communication helped me get up and running.
Further along, I noticed a few glitches in the way my prices were displaying. This was no fault of Bold -- rather a conflict in code segments between their app and an app I previously used (and uninstalled). The problem was not a typical one and had many scratching their heads. Bold support staff researched the problem for days and tweaked the code until they got it completely fixed and resolved. Many thanks to Cody and Lawrence and their teams.
I feel completely safe knowing I won't be left hanging by the app developer. I have purchased another Bold app since, and highly recommend this company.