Reviews (300)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.
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Customer service is amazing. I didn’t have to do ANY coding. The support team inplemented everything to my expectations and I can’t thank them enough.
I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.
Thank you for your feedback. We are so sorry for the issues you have been experiencing, we have our developers looking deeper into this issue. We really want to help you resolve this and thank you so much for your patience, we really appreciate it.
I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.
Thank you for your honest feedback! We're sorry to hear about the less than satisfactory support you've received - we do take this very seriously and will be looking into how it can be improved.
I can otherwise confirm our team has reached out to you regarding this request, and while it looks like we haven't received a response from you, we wish you the best in your e-commerce journey!
The customer support is AMAZING! I had a live chat with Kelsey and she helped me so much! Also, Bhumi jumped in and helped with a bit of code that made ALL the difference in what I was trying to do. Thanks, Kelsey and Bhumi! You're the best!
Also, Naman gave me excellent customer service today. Everyone at Bold Memberships is helpful and great!
Great support service. I had the pleasure to be attended by Naman, great guy and great app. I recommend it a lot!
It took quite a while for the app to connect properly, and it was a long process, but thanks to the entire BOLD team, we were able to start a great service. Thank you very much for your dedicated support in resolving the errors over a long period! We've only just started using it, but we wanted to express our gratitude by leaving this review. Please let us share how things are going, including the results, in a month. Thank you, and we look forward to working with you in the future.
We are so happy to read your kind review. Thank you so much for writing in and sharing your experience. Our support team is always happy to help. We look forward to working with you in the future as well!
Customer service is very good.
You helped install the application.
I am very grateful.
I am satisfied with the function of the app.
Customer service from Naman and Esha was great and prompt. All my questions answered in a jiffy! Appreciate it!
Nice customer service :) very fast support.
Terrible App, on top of Paypal problem, styling also doesn't change immediately, it takes a day or two if you change the color or font!!! It take time...bcs it is marinated to be cooked!!!! SO STUPID!!! and SO FRUSTRATING!!! Have only one App but FUNCTIONAL!!!
Thank you for your feedback. We apologize for any frustration this may have caused you, we are constantly working on improving our app. Thank you for bring this to our attention.