Reviews (300)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.

December 30, 2019

the developer helped me and gave me excellent advice and it was clear.

Chintan Trikha. this is a excellent app and im proud to download it

leafycheck
United States
2 months using the app
BOLD replied December 30, 2019

Hello there! We're glad to hear that our customer service specialist was able to work with you and answer some questions for you. We're so glad to hear you're enjoying our Memberships app! Please let us know if we can help you with anything else.

Edited September 2, 2020

After 3 days of waiting for the first response, a guy from support named "Bhumi" responded, I literally replied to him in minutes, after that he replied back in 2 days... I need fast support because this App is not working and not showing content for members only and they keep unsubscribing.

SharpSVG
Romania
Over 2 years using the app
March 6, 2018

The Customer Service with the girls and guys at BOLD is seriously top!

Ascensionca
United States
2 months using the app
Edited July 18, 2018

Overall happy and will use again.

Installation: 5/5 easy (requires some knowledge of code) if you need help they get it done quickly for you!
App interface: 4.5/5 easy to use (missing a couple key features, but they have a workaround for most)
Customer Support: 4/5 They do not answer the phone! I would give 3 stars for this , but the saving grace was very friendly help through email and chat. (5/5 response time by email/chat)
Other: Our template also used jquery that they didn't support, and they fixed it for us. I'm very pleased they took care of this for us :)

Test Sidebar
United States
Over 3 years using the app
July 13, 2017

I needed a solution to create a members only area for my store to offer special items not available to the general public, and to offer discounts to members at a discounted price. While my store has not gone "live" yet, this was the perfect solution for my situation. Well done.

Leah Lamour
United States
2 months using the app
Edited June 24, 2020

Aryan has been a great help so far in setting up my store. My site has not launched yet, but looking forward to it being fully functioning.

Groundcycle
United States
2 months using the app
Edited March 20, 2017

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order!

The experience is not the smoothest (1), it's still limited functionality:

It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too.
Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality.
The documentation is confusing and limited.

(1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback

Prodigi Della Terra
Italy
Over 2 years using the app
December 21, 2016

Thanks to Corey I got my membership app to do what I needed it to do! Thanks again :)

Takeithome Com
United States
2 months using the app
June 30, 2021

The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed

Restless Soul
New Zealand
About 3 years using the app
December 4, 2018

This app is all you need for memberships on your site. Bold has so many apps all of which integrate perfectly together depending on your needs. Customer service is always great. Cody on their customer service chat answered all the questions I had!

kalia
United States
About 2 months using the app