Reviews (300)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.

July 7, 2019

So far I've had a good experience with this app. I love that I can hide/show pages to certain members and non-members, there's not a lot of apps I've found that do that surprisingly.

Also, big thanks goes to Guri for helping me in the live chat when I couldn't figure out the best solution for what I was trying to do. He helped out tremendously so THANK YOU! :)

Tiana Joelle
United States
Over 2 years using the app
BOLD replied July 8, 2019

We're really happy to hear that you've been enjoying the features of our app so far! Showing and hiding pages to members/non-members is definitely a great feature.

Live chat is an excellent way to get a quick response to general questions! We're really glad to hear that you were able to get such great help from our superstar Guri. :-)

Please let us know if you have any other questions or comments about our apps; we'd love to help!

May 30, 2018

Really good app so far! The customer service is amazing. I had a LOT of questions and they helped me through everything. They walked me through all my questions, and even added some coding to a part of my store I was having problems with. I also use the member pricing app, and they helped me to connect the two and always responded the same day and were super nice to help me with everything I needed.

Inlushful
United States
About 1 month using the app
September 25, 2017

The customer service was AWESOME!!! Thank You So Much, Bhumi (service rep)!!!

Thawatchshop
United States
About 1 month using the app
June 2, 2021

Great customer service and fixed my issues quickly.
App functionality is really great and met my requirements,

Robster
India
About 1 month using the app
BOLD replied June 3, 2021

Thank you for the review! We are so happy that we able to help, thank you for choosing Bold!

July 27, 2018

Awesome! Customer support! They are helping me use this app on my webstore

Tshirtfella2
Philippines
About 1 month using the app
Edited September 15, 2017

After working out some bugs and kinks with the app conflicting with my theme, everything seems to be working great now. I have been in contact with Chris and he was able to get everything done that we asked. He was quick and responsive to emails and went above and beyond. Would definitely recommend this app for your store!

*edit - As we try to do more with this app, we are finding more and more bugs and running into more issues. Support is good at telling me "the devs are aware and are working on this issue" but doesn't go much further than that.

Ultimate Tattoo Supply
United States
About 3 years using the app
April 27, 2022

App is buggy.. any time you add new products to your store the customer tags reset/disappear and all the customers get locked out of their accounts. Very frustrating and took a long time to figure out why.. we lost several customers over the years and they offered no solutions so we had to find alternative options.

Pino Spa Wholesale
United States
Over 1 year using the app
May 9, 2020

I am using this app to setup a membership site. I've found the help chat very useful whilst developing this. Aryan helped me today with queries and I was impressed that they will also alter code when necessary.

Debbie Chatfield
United Kingdom
About 1 month using the app
February 15, 2017

Chris did an excellent job doing the install. I had further questions and the team responded quickly and helpfully to the ticket I put in. Thumbs up.

Donald

Parked
United States
About 1 month using the app
Edited April 22, 2020

Naman was amazing in helping me to finalise my membership. So knowledgeable.

Thank you Naman, for your assistance. ;0)

Erin Condren Planning Australia
Australia
About 1 month using the app