Reviews (301)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.

September 25, 2018

Fantastic App. I have installed it for site membership access and its cool. The support is great. Had a problem couldn't complete the liquid install but their response was fast. Got it solved quick.

One area of improvement I would be happy to see is they should add more payment gateways integration apart from Paypal and Stripe. Not all countries are covered by Stripe you know..

Thanks team
DM

Kenya Career Technology Hub
Kenya
28 days using the app
Edited July 29, 2019

I used this app to make a membership business model on my page. I had a ton of customization requests and the support team happily helped me on everything I needed to get done. This involved getting a button made or removing certain options I didn't need. Getting set up did take a bit more work than other apps, but the support team and especially Guri and Brysen, did a great job on making sure I ...

Tree of Paradise
United States
27 days using the app
BOLD replied August 2, 2019

Hi there! Thank you so much for the review. We're glad our team could lend a hand with the styling requests you had. Guri and Brysen are top notch agents and we always know ...

Edited May 25, 2018

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.

i give the team 2 star

Refinstitute
Taiwan
26 days using the app
January 30, 2024

Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.

Kitty Q Creations
United States
12 days using the app
BOLD replied February 12, 2024

We are so sorry to hear about your experience with our automated system. We will certainly review our process and work to do better! Thank you for your feedback!

February 10, 2016

The app is well put together but could use a few upgrades which I'm sure the bold team will be working on. So far it seems like it will do what I need it to and I look forward to updating my review after bold continues to update the app and I get more use out of it.

I can't say enough nice things about the bold customer service team. They are very quick to respond and helpful.

Kicky Wiggles
United States
25 days using the app
August 9, 2016

I would definitely recommend this app. I'm in the process of setting up a craft newsletter to be delivered on a membership basis. The Support team was wonderful in helping to set up the store, and very responsive. Easy to add plans into my store pages. This app was critical in helping to get everything up an going!

Doves Dream Warriors
United States
23 days using the app
January 15, 2020

I think the app is very useful for our small business requirement and the team installing the app for us, really helps a lot. It makes easier for us to use the app. I would recommend this app to others.

Vital Salveo
Taiwan
23 days using the app
April 9, 2020

Great membership app and amazing customer service! Setting it up has been very easy thanks to their team.

SimpleMeals
United States
23 days using the app
Edited September 29, 2018

Fantastic app. Easy to use but so powerful with a great price. Exactly what I was looking for. Bold commerce apps are all great. Nice customer service :) very fast support.

Popit
Malaysia
21 days using the app
April 25, 2018

If I could leave zero stars, I would. Absolutely nothing worked after they installed the app. When contacting support, I would only receive links to videos and articles (which I had already watched & read). I called twice, you don’t reach anyone but are told to leave a message. I have not been called back once. I have two open tickets on my issues...no help. I’m uninstalling and going tonfind a ...

Threecrazycrows
United States
21 days using the app