Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use, quick setup, and effective review collection. They appreciate its automation capabilities, which allow for gathering new reviews and gaining Google Reviews from past customers. The integration with Google and Shopify is also valued. It's seen as a crucial tool for addressing issues before a negative review is submitted. Merchants highlight the user-friendly interface and time-saving automation features. They also note its ability to increase the number of 5-star reviews and build customer trust. Many commend the excellent customer service and affordability compared to other review apps.

October 19, 2023

I've been trying to get in touch with the Reputon team for more than a month now and they have been ignoring my emails. We are on one of the most expensive plans and it's unfortunate that we can't get help with anything. No way to see or manage reviews in their apps. We just see opens and clicks but no reviews... Disappointed in this app and their non-existent support.

Pepper + Vetiver
United States
14 days using the app
Reputon replied October 20, 2023

Yesterday, you installed our app, and within this short timeframe, you've already received four 5-star reviews on Trustpilot and three 5-star reviews on Sitejabber. We promptly addressed all your inquiries via email and explicitly communicated that clicks are the final metric we track, given our current technical limitations in monitoring reviews on third-party platforms. Please note that we are always ready to answer any questions you may have.

July 13, 2023

Fine used only for 24 hours lets see how far it will work fine after posting this review.
Will keep. You updated

YOUTH ROBE
India
6 months using the app
Reputon replied July 18, 2023

Thank you so much for taking the time to provide us with your feedback! Let us know if you need any help by sending an email to info@reputon.com.

February 12, 2024

Sehr gut, an alle Funktionen und Optionen gedacht, hat man nicht alle Tage bei einer Shopify App.

Waagemann
Germany
About 2 hours using the app
Reputon replied February 15, 2024

Vielen Dank für das positive Feedback! Es freut uns zu hören, dass unsere App all Ihre Anforderungen erfüllt. Falls Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung. Wir sind hier, um zu helfen!

August 16, 2023

I've had a great experience with this app as it makes it easy to ask for reviews and follow them up from all of my customers without too much hassle.

Natural Filters
Australia
10 months using the app
Reputon replied August 18, 2023

We appreciate your feedback! 🙏If there is anything else we can do, please do not hesitate to contact us at info@reputon.com.

February 1, 2024

easy to use and effective

Delight
United States
3 minutes using the app
Reputon replied February 5, 2024

Thank you for the review! Your feedback means a lot to us. Should you need assistance or have any questions, feel free to reach out at info@reputon.com

November 20, 2023

love it

Infiny Ltd
New Zealand
3 months using the app
Reputon replied November 22, 2023

Thank you for taking the time to leave us a review. Should you require any assistance, please don't hesitate to reach out to us anytime at info@reputon.com. We're here for you! 🚀💙

December 8, 2023

Easy to set up and get emails flowing; would recommend.

MAVENMADE
United States
20 minutes using the app
Reputon replied December 13, 2023

Thank you for your positive feedback! Your recommendation means a lot.

August 1, 2023

y submitting a review, you agree to our Terms of Service
It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.

Reaper Patches
United States
2 months using the app
Reputon replied August 6, 2023

We appreciate your feedback! 🙏If there is anything else we can do, please do not hesitate to contact us at info@reputon.com.

July 28, 2023

This allow my customers updates. On the current situation with purchases as well as how others feel about the brand and it performance.

BombFace
United States
9 months using the app
Reputon replied July 31, 2023

We appreciate your feedback! 🙏If there is anything else we can do, please do not hesitate to contact us at info@reputon.com.

May 8, 2023

Effortless way to ask customers for reviews and to get constructive feedback; helps us analyze what we are doing well / what needs improvement.

Daan Go Cake Lab | Toronto
Canada
Almost 2 years using the app
Reputon replied May 15, 2023

Hello,

Thank you for the review! We appreciate your feedback.

Let us know if you need any help by sending an email to info@reputon.com

Reputon Team