Reviews (732)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, noting it significantly boosts customer satisfaction and saves time. It features capabilities like processing multiple refunds simultaneously, instant shipping labels, and customizable text and buttons to match branding. The app is user-friendly, easy to set up, and supports multiple integrations. The support team is particularly praised for their responsiveness and effectiveness in resolving issues and implementing feature requests.

July 1, 2024

I reached out with questions and was very pleased with the service that I received.

Pawthentically Chic
United States
About 1 hour using the app
May 7, 2024

We started using this app recently. It's a feature-rich app with many integrations available. Special shout out to the support team. Very quick and responsive.

Moms Ever
India
12 days using the app
December 14, 2023

Still exploring the feature but the support has been phenomenal throughout setup, with agents able to adjust my flow for me when I get stuck.

BEACHBUM®
United Kingdom
Over 1 year using the app
April 15, 2024

quick response and very friendly. they are good and fast at their work and help you well.

Shedo
Netherlands
4 months using the app
May 9, 2024

This app enables our customers for an easy and smooth return process. Looking forward.

Cotton Folk
India
8 days using the app
May 8, 2024

Very responsive to me at 2am! Helped to solve y shipping issue.

theswankyboho
United States
Over 1 year using the app
September 12, 2024

DIE BESTE RETOUREN SOFTWARE auch für DEUTSCHLAND!!! Das Programm hat nicht umsonst 5 Sterne.
Erst funktionierte die Anbindung von DHL Deutschland nicht und dachte schon aha, deshalb nur englische Bewertungen... ABER:
Ich wurde danach Zeuge eines so hervorragendenen Kundensupport wie ich ihn in den letzten 10 Jahren nicht mehr erlebt habe. Lösung durch hohes Engagement des Software Entwickler schnell gefunden. Funktioniert jetzt einwandfrei. Das macht mich zuversichtlich auch wenn mal wieder etwas hakt eine schnelle Problemlösung zu erreichen. Toller Funktionsumfang der vielleicht noch die eine oder andere Retoure abwenden kann.

Traumreiter
Germany
4 days using the app
March 29, 2024

The best customer service experience I have ever received. Easy to reach, human interaction, quick, very helpful. It is companies with this type of CS that puts a smile on my face. As a new user I had lots of questions, the staff were very patient with me and willing to work through the issue until the end!

Bare Strength Fitness
Australia
11 days using the app
May 10, 2024

Great customer service, responds to questions within minutes, and the app is very easy to get used to.

HAYA
United States
10 days using the app
November 30, 2023

The help desk at Return prime is amazing and excellent, helped me with a critical issue which was pending for a long time, very quick response and resolution, appreciated

Shop The Arena
India
About 2 years using the app