Reviews (746)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

Edited December 5, 2023

They are so helpful and all work very well even they work for three days special to give me code to run something special in my store
they stay with me for 2 hours till they make sure that all work well
thanks guys

czozo
United Arab Emirates
3 months using the app
February 14, 2024

Thank you Greeva, the process of going through the service was intuitive and the apps integrates very well.

Altus Therapy
United Kingdom
4 months using the app
November 19, 2024

We have been using Return Prime for a while now and found it by far the best value for the pricing in the return solutions. We tried a few other solutions for Shopify but could not find anything that meets our requirements better.
Any support question we had always got resolved very quickly and we are super happy that it connects not only with our Shopify store but also is integrated with our mobile app.

Tico Coffee Roasters
United States
Over 1 year using the app
January 4, 2024

App works right out of the box and has some great features for small and big businesses with advanced needs. I contacted support and spoke with Victor about some customizations, and he was patient and able to implement my request perfectly. Great app and service for growing small and big businesses alike.

TFC&H Co.
United States
3 months using the app
January 5, 2024

Makes handling returns a snap! Customer service is great. Whenever there is an issue, I just jump on chat and my issue gets resolved quickly! Thank you!

Tifosi Optics
United States
About 1 year using the app
December 26, 2023

Absolute fantastic app and loved it the performance of the app. Especially the marketing girl Greeva explained it in detail and answered everything very polite. I hope this app will benefit for everyone who is looking customer for return the products this app makes it simple and easy.

Autosparz
India
5 months using the app
November 28, 2023

What impressed me the most was their user-friendly automated return and exchange system. If you're looking for a company that excels in addressing return and exchange issues, and values a straightforward refund process, I highly recommend Refund Prime Company. service is incredible.

Lildrama
India
10 months using the app
April 15, 2024

quick response and very friendly. they are good and fast at their work and help you well.

Shedo
Netherlands
4 months using the app
March 29, 2024

The best customer service experience I have ever received. Easy to reach, human interaction, quick, very helpful. It is companies with this type of CS that puts a smile on my face. As a new user I had lots of questions, the staff were very patient with me and willing to work through the issue until the end!

Bare Strength Fitness
Australia
11 days using the app
June 4, 2024

By far the most comprehensive solution for returns and exchanges. An absolute steal for the level of granular support.

Preetibora
India
4 days using the app