Reviews (732)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, noting it significantly boosts customer satisfaction and saves time. It features capabilities like processing multiple refunds simultaneously, instant shipping labels, and customizable text and buttons to match branding. The app is user-friendly, easy to set up, and supports multiple integrations. The support team is particularly praised for their responsiveness and effectiveness in resolving issues and implementing feature requests.

Edited February 12, 2024

I'm not savvy at all with regard to adding Apps and making sure they work and function properly. But I was blessed to have the opportunity to work with Greeva with Return Prime customer service. Greeva was able to assist me with setting up my account with ease. Basically, Greeva said, sit back and let me get you setup! This was one of the best customer service experiences that I ever experienced.

The Global Majority
United States
About 1 month using the app
November 14, 2023

Been on Shopify for more than 4 years and never experienced the level of helpfulness and enthusiasm from customer service as I did from the Order returns team. Answered all my questions and helped us get set up with ease. Highly recommend.

Fascinating Nights
United States
5 months using the app
March 26, 2024

Very good service , satisfied with instant solutions.Would like to get plans with more than 450 request per month

Sadda Fashion
India
8 months using the app
March 7, 2024

I have just started using the app, but I can already note the admirable work of the support team, very quickly and lucidly helped me to customize the app for my site. Recommended

OVERRARE
Germany
About 2 months using the app
March 1, 2024

Very useful app, on back end and also as front end. We use it for the exchange and it's really well done. Great support from the team

Mason's
Italy
3 months using the app
November 30, 2023

The app itself is so easy to use and very customer friendly. The support I received when setting up was amazing too. Would definitely recommend.

Fun Dad Dean Shop
United Kingdom
8 months using the app
May 21, 2024

The app was quite easy to setup. The support is really helpful and quick to respond.

Desi Minimals
India
1 day using the app
June 25, 2024

very good support

FLYING HIGH - THE LABEL
Germany
About 18 hours using the app
December 23, 2023

The Return Prime app exceeded my expectations with its seamless return process and user-friendly interface. What truly stood out was the brilliant customer service—prompt, attentive, and incredibly helpful. The support team went above and beyond to address my concerns, making the overall experience with Return Prime truly exceptional. I highly recommend this app for its efficiency and outstanding customer service via Greeva

Janasya
India
9 months using the app
May 28, 2024

The live chat team are amazing support anytime needed.

Anna Rose Apparel
United Kingdom
15 days using the app