Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 1, 2022

Still in the final setup phases of this app, but so far fairly happen. I did find that it doesn't integrate perfectly with UPS for automation (auto-approval of requests), but otherwise the customer interface is great and the admin interface is straightforward. The support chat is pretty quick and helpful as well. Looking forward to getting fully up and running.

All-Star Sports
United States
Time spent using app: 10 days
November 27, 2022

I just started using it and have done one exchange. The process was very easy. I am mostly writing this review now because onboarding and set-up was very easy between the parts I did on my own and the customization I asked support to help with. The person who helped me was amazing! They were able to answer every question I had. Awesome first impression. Glad I switched from the very expensive app - Aftership which wanted to charge me $119 just to add the ability to do exchanges in addition to returns. Thanks Return Prime for making this switch easy.

Cloud 9 Wigs
United States
Time spent using app: About 3 hours
November 25, 2022

I wanted to use this help to provide a quick and easier option for my clients and us as a business, when it comes to the return process. I tried to set everything by myself, however, I needed help along the way and their team provided that. They were quick and efficient to solve the problem we encountered. Their team is always available and just a click away. So far, so good! Great experience and I definitely recommend using their app. It makes our lives much easier ;)

Time spent using app: 7 months
November 25, 2022

The support provided for this app is fantastic! Highly recommend! Thank you!!! Looking forward to using this with our customers and helping them have a great experience when using the return/exchange process.

Time spent using app: 28 days
Edited December 12, 2022

I loved the app best app for order return and exchange request, Support team is really quick and supportive.

Time spent using app: 23 days
November 23, 2022

Great support and very usable and user friendly app. Customer tech helped me with setup and gave me some recommendations to get things going.

United States
Time spent using app: 3 months
November 22, 2022

Shubham's patience and knowledge to help get my store setup for returns has been incredible. We are launching a returns portal for the first time, and couldn't do it without Return Prime's help. I can't thank Shubham enough for his dedication to getting my store pointed in the right direction, looking forward to seeing the benefits!

The Peaky Hat
United States
Time spent using app: 6 months
November 22, 2022

A very simple, efficient and intuitive application that makes exchange/returns management way better! Also, if you've got a problem, the customer service is very responsive and friendly!

Time spent using app: 7 months
November 22, 2022

I was introduced to Returns Prime last month and honestly it has really changed the way we handle and process returns. After searching for many months we found the perfect returns platform for the Indian market as it integrates seamlessly with Indian courier providers. The service team is also very prompt and responsive. Great job !!

Salty Accessories
Time spent using app: About 1 month
November 21, 2022

We are satisfied with Return Prime, and the customer support is excellent.
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns...

Accessorize India
Time spent using app: 5 months