Reviews (746)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

Edited April 14, 2023

Support is prompt and good, they have been enhancing the features from time to time which is good to see

Urban Space Home Furnishing
India
About 2 years using the app
October 24, 2021

Return Prime is one of the most exceptional apps on Shopify marketplaces. Wouldn't have imagined handling returns and scaling our venture without them. Kudos to Saket and team for providing exceptional support and improving the app while incorporating the feedbacks.

SAADAA
India
About 2 years using the app
October 15, 2021

Earlier it was way to difficult to manage my exchanges manually, now With the integration of this app on my store i am able to manage my exchanges and returns easily. Their team gives me very quick response to my problem and not only helped me in managing my exchanges and returns but helped me in various other integration to run my website smoothly. Keep up the good work. Regards
Happy Client

Botnia
India
About 2 years using the app
September 12, 2022

I used this app to manage returns and exchanges, And it is amazing, a perfect fit for any shopify store I think, Must have for online stores. Amazing support as well

Minus One
India
About 2 years using the app
Edited October 11, 2021

We've been using Return Prime for a year now. It's super easy to manage returns and exchanges. it allows us to create multiple level user accesses that makes the process smoother and effective.

XYXX Apparels
India
About 2 years using the app
October 24, 2021

This app is great and so easy to use! Set-up was quick and painless and when there was one thing I was unable to do on my own, the team was very responsive with help

Boxford Comma
United States
About 2 years using the app
August 5, 2021

Don't know if we love the app more or the team making it all possible ! Sanket and team have gone above and beyond conventional systems to tailor the app to our store's needs and return policies. We had different policies for different kind of products, so we had to manually take actions with respect to the kind of products sold but the team at Return Prime has helped us create a seamless experience to manage returns and build a return centre that minimised our need to manually manage returns via e-mails and automate the tiresome process. This has enabled us to build a strong foundation for scaling and creating trust with customers (like us) who feel frustrated to write a mail for a thing as simple as a creating a return :D Super greatfull to the "wonder"full team, highly appreciate their perspective of making things happen!

Oziss
India
About 2 years using the app
September 23, 2021

I used this app to help me with my returns and exchanges. I love it! Customer Service A1. I recommend this app!

Fierce Fit Shoetique
United States
About 2 years using the app
Edited October 6, 2021

Return Prime: It's a great returns management app with good customer support. The auto pick-up/refund features are so handy and thoughtful. The Grow plan suits us fine with an allocation of 80 returns per month. No looking back!

No Nasties
India
About 2 years using the app
Appsdart Solutions Private Limited replied October 8, 2021

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will keep empowering with the same dedication and energy.

December 5, 2022

this app is great, very easy and simple to use, and has a very cooperative support team. thank you for this great app

ALCIS Sports
India
About 2 years using the app