Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient processing of returns and exchanges, including handling single refunds for multiple items. It offers customization to match store policies and branding, and integrates with platforms like Shipstation for easy return shipping. Merchants value its time-saving automation, instant shipping labels, and warranty claim handling. Features like "get paid back" and smart exchanges boost customer satisfaction. The support team is proactive and responsive, often incorporating merchant suggestions. The app also supports Indian e-commerce and promotes upselling.

September 14, 2022

This is one of the best app available on Shopify market for all D2C brands. Simple UI, easy exchange and return process. No tech knowledge required, just plug in and start using it. One click reverse pickup, another click create an exchange, simple and effective. We are using this from last 90 days and the experience is WAOO.
A must have app for all D2C brands.

freecultr.com
India
About 1 year using the app
June 7, 2022

Recently i was stuck in integration with one of the logistic partner and return prime chat support save my day.

One8 Select
India
About 1 year using the app
November 21, 2022

We are satisfied with Return Prime, and the customer support is excellent.
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns...

Accessorize India
India
About 1 year using the app
April 19, 2023

Works well and has very good customer service. The pricing is also very affordable as well. Highly recommend

Wildhunter.ie
Ireland
12 months using the app
October 21, 2021

Really great app. Saves a lot of time and hassle. The bot feature is very nice and useful. Support is Fabulous!!

Coozly
India
12 months using the app
August 8, 2022

I havent used it yet but the developer contacted me and explained every detail via google meeting. And setted up the app for meş And it seems like it is great to lead refunds and to build trust among customers. Also all functions are opened to the users. The difference between pro and free plan is the numbers of customers’ refund issues per month. You can decide to the plan according to your needs.

CUTE WEIRDOS UNIVERSE
United Kingdom
12 months using the app
April 25, 2023

Return Prime is a game-changer for our Shopify store. It has simplified the process of processing returns & exchanges, allowing us to serve our customers better while saving time and money. The features are comprehensive, the interface is intuitive and the customer service team is top-notch. We highly recommend Return Prime to anyone who needs a hassle-free solution for their return & exchange management needs!

SASSAFRAS
India
12 months using the app
November 22, 2022

I was introduced to Returns Prime last month and honestly it has really changed the way we handle and process returns. After searching for many months we found the perfect returns platform for the Indian market as it integrates seamlessly with Indian courier providers. The service team is also very prompt and responsive. Great job !!

Salty Accessories
India
12 months using the app
December 13, 2022

I switched to Return Prime from another service more than 1 year ago. I find the app useful, with many good features like Exchange for any product in the store, various refund options for my customers, incl. bank transfer which is absolutely needed for the markets my store operates. The back-end works smooth and my overall experience with Return Prime is positive.
The team behind the app is very responsive and open for new features and improvements.

Plámenna Fashion Boutique®
Bulgaria
11 months using the app
October 13, 2022

Great customer service from Saket who was the person who helped me through setting up the APP! I highly recommend and the app is easy to use!

Wear The Magic Shop
United States
11 months using the app