Reviews (729)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 8, 2021

Superb application that I absolutely recommend to save time with your orders, the staff is kind and always there to sort out the little details on your store!

Candyor
France
9 months using the app
April 14, 2023

Amazing app and support. They guide us to install correctly everything. We love it and definitely you have to add this app into your store

DSdancestore
Italy
9 months using the app
December 3, 2021

Amazing app, a great start to small businesses interested in a beautiful return portal. Clean design, even better support! Highly highly recommend! 5+ Stars

Sensuex Official
United Kingdom
9 months using the app
September 16, 2023

customer service is very helpful

DuffleBaby
United States
9 months using the app
Edited January 23, 2023

Great and very easy to use app. Customer service is very quick and extremely efficient with any questions we have.

TOBOGGAN
Canada
9 months using the app
Edited September 27, 2022

Update - we have faced some minor issues with requests we needed but each and every time we get responses immediately and new solutions found for our requests. Shubham and team are so very accommodating and helpful in finding the solutions to make this very seamless. Our returns and exchange options have transformed to the best with their app! Definitely recommend it! We have been struggling to find the right platform to facilitate our returns and exchanges. not only does return prime provide the option for customers to exchange their items but it is so smoothly linked with shopify that almost everything is automated and updated throughout the process. we have been working with Shubham to get the portal customised to our very specific needs and he has done above above and beyond to create something tailored to our needs. He worked so hard and was so helpful the entire process was amazing. We canot wait to continue using it (we processed a couple of requests and so far its been excellent) Thank you Shubham and team!!!!

ShopKerta
Saudi Arabia
9 months using the app
Edited April 26, 2022

9/10 actually. I have been using the app for like 6 months now and encountered some non-app-related but could-be-solved-by-app problems. E.g shopify archives orders automatically, and the customers cannot raise return request since their order is archived. Also the orders must be fulfilled before the customers try to raise a request. I mean I see the logic but not that practical :) But the help center is insane!!! I am not sure how the person works that efficient but there has been no issue that they can't solve. Responds real fast with real solutions.

Birdiejay
Türkiye
8 months using the app
March 2, 2023

Hi

Earlier we were doing manual returns via mails and other channels which were not channelised and cumbersome. With Returns prime- all our returns are now easily processed and sent for pickup. The customer queries have reduced a lot. Fully recommend this app

Gritstones
India
8 months using the app
December 23, 2021

The app has made the return process easy. Very flexible and effective Customer Service. They resolve the issue immediately

Young Mother Maternity
India
8 months using the app
July 3, 2023

The onboarding process with shubham was very smooth and easy. Thank you return prime for an amazing journey with you.

Italian Colony
India
8 months using the app