Reviews (746)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

June 13, 2023

This app makes processing returns so much easier than what we were doing previously. The dashboard is clear and easy to use, and the onboarding process was done in a matter of minutes. I would recommend this app to anyone dealing with a large amount of returns on a regular basis. Thank you wonder woman!

Bayside Brush Co.
United States
10 months using the app
August 10, 2022

This app gives return AND EXCHANGE functionality for a great price. Other apps make you pay $$$ for both those features. Also, the app works really well and the onboarding experience was absolutely fantastic. They inject humor into the process to actually make it fun and funny along the way. The customer service is wonderful. I was so happy to find this app!

Robert W. Stolz
United States
10 months using the app
June 7, 2023

Return Prime has helped us to manage the returns easily.
It increased the customer experience for our customers. The timely and effective support.
The efforts they have put in, deserve an appreciation especially Shubham from the team.
Thank You.

Baesic World
India
10 months using the app
July 7, 2023

I don't know what took me so long. Customer support is very attentive, pleasant, and helpful. Allowed me to customize the app exactly as I need for my customer base. Held my hand thru the process. Now I've simplified a process that used to take my time away.

Loccrush™
United States
10 months using the app
February 4, 2022

Though I only had help installing the app. The rep Wonder was amazing. She took over the process and set it up from start to finish. I hope the app performs just as well as her. Thanks

Queen's Posh Accessories
United States
10 months using the app
November 6, 2021

Super easy to use and configure. We're new to it and hope it helps with not only returns but how people consider purchasing from us.

NAAVIV® INDIA
India
10 months using the app
September 2, 2021

The app itself works great and is easy to install. This smoothens the return process a lot. What's more important is the customer service Return Prime offers, I've never experienced any service like this. I needed some help with the app and the support was fast and professional. They even went out of their way to help me with questions that were unrelated to Return Prime. Also, I asked about some cosmetic options and at the time they did not offer those, one day later I got a text from them telling me they implemented the exact feature I was looking for. I highly recommend this app!

Showerly
Netherlands
10 months using the app
June 21, 2023

It was very easy to set up and the support team was there to help us with any questions we had. They even helped with adding the URL to start a return on our website which was a cherry on the top.

Bold & Brave
United States
10 months using the app
August 7, 2023

Moreover, the representative's patience and willingness to go the extra mile were truly remarkable. They guided me through each step of the troubleshooting process, making sure I was comfortable and confident in executing the required actions. This level of personalized attention is a rarity in today's fast-paced world, and it left a lasting impression on me.

The Kurta Company
India
10 months using the app
May 31, 2023

Return Prime also impressed me with its excellent customer service. Whenever I had a question or needed assistance, their support team was readily available to help. They were professional, knowledgeable, and genuinely committed to ensuring that my return experience was smooth and hassle-free. Their prompt and friendly responses made me feel valued as a customer.

TARAMA JEANS
India
10 months using the app