Reviews (712)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining the return and exchange process, improving operational efficiency and customer satisfaction. It features a user-friendly interface with customizable options, immediate shipping labels, a unified refund process, and flexible return and exchange rules. Continuous app updates and proactive customer support ensure easy setup and integration, enhancing the overall merchant experience.
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I don't know what took me so long. Customer support is very attentive, pleasant, and helpful. Allowed me to customize the app exactly as I need for my customer base. Held my hand thru the process. Now I've simplified a process that used to take my time away.
Though I only had help installing the app. The rep Wonder was amazing. She took over the process and set it up from start to finish. I hope the app performs just as well as her. Thanks
Super easy to use and configure. We're new to it and hope it helps with not only returns but how people consider purchasing from us.
The app itself works great and is easy to install. This smoothens the return process a lot. What's more important is the customer service Return Prime offers, I've never experienced any service like this. I needed some help with the app and the support was fast and professional. They even went out of their way to help me with questions that were unrelated to Return Prime. Also, I asked about some cosmetic options and at the time they did not offer those, one day later I got a text from them telling me they implemented the exact feature I was looking for. I highly recommend this app!
It was very easy to set up and the support team was there to help us with any questions we had. They even helped with adding the URL to start a return on our website which was a cherry on the top.
Moreover, the representative's patience and willingness to go the extra mile were truly remarkable. They guided me through each step of the troubleshooting process, making sure I was comfortable and confident in executing the required actions. This level of personalized attention is a rarity in today's fast-paced world, and it left a lasting impression on me.
Problems solved quickly.
Return Prime also impressed me with its excellent customer service. Whenever I had a question or needed assistance, their support team was readily available to help. They were professional, knowledgeable, and genuinely committed to ensuring that my return experience was smooth and hassle-free. Their prompt and friendly responses made me feel valued as a customer.
As a user of the Return Prime app, I am happy to say that it has been a great experience for me. Here is my review of the app:
1) It is Easy to use
2) Optimal return experience: I love how easy it is to give our customers an optimal return experience.
3) The app allows you to use their standard returns policy or your own, and you can also customize the branded email templates
Overall, I highly recommend the Return Prime app for anyone looking for a returns management solution for their Shopify store. It is easy to use, provides valuable insights, and allows for customization to fit your store's needs.
The Return Prime app has made returns and exchanges so smooth.Their support team deserves 5 stars for their promptness in replying and solving issues. Thank You!!