Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

September 10, 2021

This app provides a seamless return and exchange experience to our customers. Before we used to do return and exchanged manually. With increase in the number of orders, the manual process got hectic and our customer experience was getting bad. With this app, our manual process is reduced and now our staff can focus on more productive things. This app seems solving many of our staff and customer experience issues. Our customer are happy with speedy return and exchange process. Thank you so much for making such a wonderful app.

CREEZ
India
6 months using the app
Edited September 9, 2022

This review is specially for the Tech Support Team who are just too good with their support and communication. Cheers to a Good Team!

saudavada
India
6 months using the app
November 22, 2022

Shubham's patience and knowledge to help get my store setup for returns has been incredible. We are launching a returns portal for the first time, and couldn't do it without Return Prime's help. I can't thank Shubham enough for his dedication to getting my store pointed in the right direction, looking forward to seeing the benefits!

The Peaky Hat
United States
6 months using the app
October 13, 2022

Very good help & support one of the best I have gotten from a shopify app company. Anytime I asked for help or to get on a call they were always available . 5 plus stars.

CompressionSale.com
United States
5 months using the app
May 29, 2023

Great and a well thought app. Have incorporated all the features required in a return module. Support team is super active too!

orientelectric
India
5 months using the app
November 8, 2023

Great app, great pricing and support that are nice, helpfull and supportive!

Alzavar
Sweden
5 months using the app
May 6, 2023

As a startup I took a free plan to get started and I had some problems. I wrote on the chat, I got a quick answer and I spoke with an exceptional person "wonder" who did everything to solve my problem. Now everything is working properly. very professional support i really recommend.

Gsika
France
5 months using the app
July 19, 2021

I have researched all of the major returns apps and decided to go with Return Prime for our store. By far one of the best Return apps available for Shopify. Streamlines the entire process for customers so that it takes a job off of your plate. There are some features I've requested that the Return Prime team responded they're currently working on building it out. Sounds like their development team has a great plan in place. The value we're going to get from this app is incredible!
Their team is so quick to respond to all of my questions. Really wonderful customer service! Their automatic Return Process has saved out soo much of my time :)

Zincentral
India
5 months using the app
Edited May 31, 2023

Wonderful service and superb support system. I recommend this app for easy return and exchange policy. GREAT

SLIPOVER
India
5 months using the app
October 17, 2023

The customer support executive was outstanding. His name is Mark, please give him a salary hike.

WWW.BOYCOTTDENIM.COM
India
5 months using the app