Reviews (747)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.
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Wow! What a fantastic app. The customer service is top-notch. I got through within 2 min, and the representative patiently walked me through all the steps needed to set up my account. Thank you.
This app has saved me a lot of time. Now my customers directly raise their return requests through this. It's very easy to use and customer support is outstanding. Would be installed in my other stores too.
Very good, reliable, fast and above all sympathetic support! The app is highly recommended. Wonder from the support team is the best!
We are quite satisfied with Return Prime. The interface is easy to use and the whole process of exchange & return has become smooth.
I was having issue with automatically adding return prime to my website and contacted their support team. believe me I had never came across with something like that, their customer support is far more better than many big companies, they are so kind polite and helpful towards their clients. support staff @wonder guided me to integrate the app to my website and done it only in few minutes. loved their service
Great app, a must for all Shopify stores, go and install. Very helpful and friendly support staff. Wonder really helped me a lot.
App is very good, reduces our work load by 50%. Most Hard part is taken care. I recommend Return Prime to everyone.
Great support and helpful they do a great job. The return system processes them quickly and efficiently.
I love the app even though i feel like its abit pricy, but we have been using it for a while now and its really cool and we love the customer support
To date, my store have not processed any returns. However, I would like to express my appreciation for the prompt and kind support received via the chat feature with setting up the Exchange Submission page on my website. As soon as the rep was granted permission to collaborate it literally took them a few moments to complete the task, by which they confirmed the change. Thanks so much of the support and I will update this review whenever the first exchange is submitted and processed.