Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

November 25, 2022

I wanted to use this help to provide a quick and easier option for my clients and us as a business, when it comes to the return process. I tried to set everything by myself, however, I needed help along the way and their team provided that. They were quick and efficient to solve the problem we encountered. Their team is always available and just a click away. So far, so good! Great experience and I definitely recommend using their app. It makes our lives much easier ;)

KUDA
Canada
7 months using the app
Edited May 24, 2023

Wonderful experience. Complete reverse order process automated. Recommend to add more LSP partners and create a provision to refund while picking up the order.
Fabulous team for responding and closing the queries raised.

Tasva
India
7 months using the app
April 19, 2023

Awesome support team the process of setting up was very quick so go for Return Prime if you are looking for a return or an exchange app for Shopify.

Double Two
India
7 months using the app
August 28, 2023

I am not here to talk about the app, I am here to speak on their customer support.
Let you get stuck with any problem these guys will have a hand for you. They are excellent in customer support. They have saved my ship a lot of times when I was sinking. HATS OFF

Kidulan
India
7 months using the app
Edited December 14, 2021

Had some minor issues at the start. But the people who run this app made everything perfect and simple and we’re very nice.

Raw Cut Skateboards
Canada
6 months using the app
April 28, 2023

This app facilitates seamless return and exchange. The support is extremely quick and helpful. One of the best apps in this function. Highly recommended.

House of Chikankari
India
6 months using the app
Edited August 9, 2021

For some reason, the track order page loads very slow on my site. And it’s the only page that does that. Edit: They got it fixed. I think it was mainly the image on the page slowing down the site. And perhaps some other things since it didn’t immediately stop once the picture got removed. Either way, it’s all good now.

Syndicated
United States
6 months using the app
February 24, 2023

This product is all you need for your after-service in D2C. I saw many other apps, but the user experience it provides and its features are pretty unbelievable. It is undoubtedly the best product, the smooth handling of multiple returns to managing exchange for higher to lower value orders. I am yet to explore the bot and other advanced features of the tool. I am already amazed though. Kudos to the team.

Chowkhat Handicraft
India
6 months using the app
December 21, 2022

Easy set up, could be a bit tricky to do it but there's a great and fast response from customer service. That make everything easy to set.

conectoshop
Denmark
6 months using the app
December 13, 2022

I was looking for a easy returns app to instal on my shopify account and tried Return Prime, my theme was not compatible and i was helped directly by their customer support which had it up and running within minutes. The process was very easy and the service provided was spot on. Very happy customer. Thank you.

Shut up and ride
United Kingdom
6 months using the app