Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

September 21, 2021

Amazing service and app 100% recommend it they help me to get everything working very fast and very professional

Life On Motus
United States
4 months using the app
October 23, 2019

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

MotherBeeMaternity
United States
Over 5 years using the app
AfterShip replied October 23, 2019

Hi, thank you very much for your suggestion. We will take this into consideration. More features are on the way. Stay tuned ;)

Edited July 24, 2020

This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.

Maheli Heli
United States
Over 5 years using the app
November 27, 2022

A very nice person and helpful. My website just launched and I just wanted everything to go smooth for the customer. And I can't afford to pay for more apps, so extending the trial will be great.

Adorable Pet Supply
United States
4 months using the app
Edited May 29, 2022

I am really enjoying this amazing app. The customer service is great and very friendly! Every request is promptly answered! Five Stars! Would definitely recommend it!

Kiss me again
Australia
4 months using the app
August 10, 2017

The service is absolutely incredible. Gratefully satisfied and I would be more than willing to continue to do business with this company. I am very relieved and pleased to have had a wonderful experience with this exceptional company, and I am eagerly awaiting to do more business with you guys.

Newlegacyfam
United States
4 months using the app
February 6, 2022

Just getting started with aftership, but so far the support team has been great and the app is easy to install and edit.

Rhamani
United States
4 months using the app
January 18, 2018

Really easy to use and really easy to customize. Would recommend anybody who's needs a returns system

Gadget Stopp
Ireland
4 months using the app
October 28, 2017

I could and applied very easily according to how I wanted it.For me it is one of the best and most useful for a good relationship with potential buyers.

Selling Department
Greece
4 months using the app
July 26, 2023

This is an incredible app, super easy to integrate into Shopify, and very advanced. Works perfectly, and the support is brilliant. Highly recommended!!

Jungle Aquatics Pet Superstore
South Africa
4 months using the app