Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

October 23, 2017

Great apps that help me a lot!!

Commonshape
Indonesia
2 months using the app
Edited July 23, 2020

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

Active Lifestyle Store
United States
About 3 years using the app
September 2, 2017

I am satisfied with this app and will continue using it on my store.

Outback Lab
United States
2 months using the app
December 8, 2017

AfterShip Returns Center makes taking care of your customers returns so convenient and easy! I'm truly thankful for this app as it saves loads of time on every return. This app is a must-have for every Shopify Store!

Pickleball Gear 4 U
United States
2 months using the app
May 14, 2021

This app is very good, with a common page, so that we can better handle the return and exchange of goods

Ratta Supernote
China
2 months using the app
February 28, 2023

The online chat was fast and nice customer services. They only respond me in 1 mins wait. I will using it frequently.

Claudette Décor
United States
2 months using the app
August 24, 2017

Easy to install, easy to use. Good :)

Sohashop
United States
2 months using the app
March 15, 2023

Good service, i recommend to use Aftership Returns for your shopify store!
Great layout and easy to understand.

VillainsWear
Norway
2 months using the app
October 14, 2017

Awesome apps. User friendly. Help me a lot handling return. Keep on be the best

Amies Closets
Malaysia
2 months using the app
June 6, 2022

So far so good! I'm still getting everything set up. I had a quick question and Ankush helped me quickly and efficiently! This app will be a big help!

Smartass & Sass
United States
2 months using the app