Reviews (2,376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.
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Horrible app!!!
They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.
Easy to set up. Definitely a must have for any shop owner.
Better than i expected.
This is definitely a MUST have if you don't have an army of customer service to manage customer expectations and it's FREE!
Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!
This APP is definitely helpful to get returns organized and also making sure our customers end up happy customers. It was very easy to set up and easy for me to understand it.
I was courteously helped by Pawan, He helped with questions regarding the return methods. I was able to further better my knowledge to help out customers with their returns.
Aftership has been an amazing app that has helped inspire customers into trusting our store. It helps their confidence by knowing that if something is wrong with an order, they can efficiently get their money back.
Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.
Hi there, I'll bring this to our developer's notice.
The app is easy to use and I would not have minded paying something for it. But the price point you guys are asking for is really unrealistic. I guess you are probably counting on the - most likely - many shopify users who will not pay attention and just update to the new version not realizing that they will actually start paying in 14 days time. I think you should re-evaluate. 5 euros for up to 20 returns ok. but not what you want to charge!!!
Moazzam was very helpful! Wonderful app but could still some updates. Looking forward to what they are able to do with their app.
Thank you for your valuable feedback and also I am glad our customer support team helped you with that.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Team Returns Center