Reviews (2,395)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 28, 2021

Been trying to set up today and support has been great. Always there when I need them and help has been easy to understand. thanks

SurfDog Australia
Australia
3 months using the app
October 7, 2022

j'ai utilisé cette application pour apporter plus de valeur sur mon site et j'aime beaucoup comment elle fonctionne

Race Control
France
3 months using the app
May 26, 2022

great customer service :) I need some clarification on how the app really worked and the agent was very helpful

The Master Pan
United States
3 months using the app
Edited January 22, 2018

Awesome app and free! 100% Recommended. We are using it with 3 different shops working together and no issues! Thank you!

Avarcas Au
Estonia
3 months using the app
September 22, 2021

Highly recommend- Love how this app makes the return process so much easier for returns and exchanges. Customers get email updates throughout the entire process so they're in the know about their return. After a few weeks of using the app and having several returns in process, I accidentally deleted the app and lost all my data. Looking back I wish I never panicked because the AfterShip team was able to pull up all my data and get it reinstalled on my store through the app! Thank you so much Samad, Raviz, Manish, Rohit, and Shahvaz!

Layered With Lace
United States
3 months using the app
Edited June 1, 2020

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Tiny People
Australia
Almost 5 years using the app
August 4, 2017

I really love this app, everyone makes an app to get the product out properly. But it's just as vital to monitor the returns, this is a wonderful app

Aliexpcg Gmail Com
United States
3 months using the app
April 7, 2021

Very easy to use and will save me a lot of time on processing those pesky returns! Would recommend to any store owners

Shop Kurv Appeal
United States
3 months using the app
August 23, 2022

Easy to install and use, very easy to get a hold of customer services and fix any issues or bugs that appeared

Pet Royale
Canada
3 months using the app
Edited February 4, 2021

This is something I have needed for way too long. This app is helping me to expand my sales by streamlining my returns process and by offering free return shipping. The customer service to get this up and running has been fabulous.

La Femme Fatale +
Canada
3 months using the app