AfterShip Returns , 2,256 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return options and seamless Shopify integration. It's praised for simplifying shipment management and offering a professional customer experience. Despite requiring some setup time, many recommend it for streamlining the return process. The customer service team is also highly commended for their exceptional support.

July 30, 2017

Support is well and easy to use

Mshmsha
Saudi Arabia
About 2 months using the app
Edited July 14, 2017

The app looks great and is easy to set up and use. Thanks guys! :)

Naturewatches
United States
About 2 months using the app
September 30, 2017

Great app, easy to install, cool to work with. Very recommended for the returns logistics, save you a lot of time!

Fabriked
United States
About 2 months using the app
June 23, 2020

I put in the return address in the return address section, but customer still get emails list this:

2. Go to local post office, or another courier, to ship the package. Return address for the package:
[Company Name]
[Return Address line 1]
[Return Address line 2]
[Return Address line 3]
[Return Address line 4]

Jade Black
United States
Over 3 years using the app
AfterShip & Automizely replied June 23, 2020

Thank you for your review. We will take a look at this immediately.

February 22, 2022

I think this app will be beneficial in the future because I am selling clothes and returns will happen. Customer service is great. They have been very helpful.

uptowngroovie
United States
About 2 months using the app
August 28, 2020

Fairly easy to set up - a few things weren't immediately obvious but were resolved quickly. This will make the returns process much easier!

SAINT SOMEBODY USA
Australia
Over 2 years using the app
AfterShip & Automizely replied September 3, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

November 12, 2017

Awesome! I've created my Elegant Return Page for just one-click

High Tech Device
Japan
About 2 months using the app
January 25, 2018

We have found the returns centre helpful. As a relatively new business, it is good to have some automation. Customer service has been fast also.

Plus Size Clothing Co
Australia
About 2 months using the app
November 16, 2017

The app is excellent! I really wish I knew about it sooner. Set up was simple and easy to do and now I have a professional return page for my Shopify store. Thanks a million times!

Inspirationalfashions
United States
About 2 months using the app
December 29, 2022

Just installed the app and it was pretty straight forward. Would be very interested to see how our first return goes through the app, but so far so good

Playroom Collective
United States
About 2 months using the app