Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

October 6, 2021

very good customer service would for sure recommend 10/10 for anyone looking to mange there returns nice and easy

Gohelm
United States
2 months using the app
August 27, 2021

very handy app, just getting to grips with it. Helpful support along the way, should help to streamline the return process, looking forward to it!

Not So Retro
United Kingdom
2 months using the app
January 18, 2018

AfterShip was exactly what we were looking for. Returns are the most difficult part of an e-commerce business. We were happy to find the right platform to simplify this process, save us time and money.

Secretskivvies Com
United States
2 months using the app
October 23, 2017

Great apps that help me a lot!!

Commonshape
Indonesia
2 months using the app
September 2, 2017

I am satisfied with this app and will continue using it on my store.

Outback Lab
United States
2 months using the app
December 8, 2017

AfterShip Returns Center makes taking care of your customers returns so convenient and easy! I'm truly thankful for this app as it saves loads of time on every return. This app is a must-have for every Shopify Store!

Pickleball Gear 4 U
United States
2 months using the app
May 14, 2021

This app is very good, with a common page, so that we can better handle the return and exchange of goods

Ratta Supernote
China
2 months using the app
August 24, 2017

Easy to install, easy to use. Good :)

Sohashop
United States
2 months using the app
February 10, 2021

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

Zèra Jewels
United States
About 3 years using the app
February 28, 2023

The online chat was fast and nice customer services. They only respond me in 1 mins wait. I will using it frequently.

Claudette Décor
United States
2 months using the app