Reviews (2,395)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

May 17, 2017

Easy to use and easy to set up.

Fpwallets
United States
2 months using the app
April 30, 2021

So far this app has been superb, still learning how to use it, the support is excellent. Great to have a "Returns Page" the customers can navigate themselves.

HER Plus Size by Ench
New Zealand
2 months using the app
Edited March 6, 2023

Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.

MARIEMUR
United States
About 4 years using the app
July 21, 2017

very userfriendly dashboard...no complaints from me...especially for its price

One Stop Viral
United States
2 months using the app
December 27, 2017

AfterShip Returns Center is an amazing application. I only recently started using it, but it's been amazing so far! It makes the return process for items very simple for customers to use and helps keep track of all your returns in a single place. You can fully customize your return policies and even use your own domain name if you chose to set it up. I can't see every having done returns without it.

Random Emporium
United States
2 months using the app
Edited October 2, 2023

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

Janela Bay
United States
About 3 years using the app
September 30, 2017

Aftership is great. They provided me with a great page and made things easier for me and my customers i reccomend this app to everyone with a store

Mobiledealz
United States
2 months using the app
November 19, 2017

Yes I would use this app again and again! Recommend for any new store and advanced.

Purrfectjoint Com
United States
2 months using the app
January 2, 2023

This app is very easy to use and customer service has been awesome. They respond right away and walk you through the steps to get your issues resolved. Moazzam is so helpful and got me squared away in minutes. I highly recomment Aftership.

Bella Simone
United States
2 months using the app
October 23, 2017

This app is amazing so easy to use

Retail Discount
Australia
2 months using the app