Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

May 27, 2023

Got a response straight away and my problem was solved in 2mins - Thanks Lovish

Customer service so far 10/10

Definitely recommended

LOWF Apparel
Australia
2 days using the app
Edited July 12, 2020

I haven't used the app yet. I actually launch my website today so I'm hoping it works well. I have the forever free plan but i'm confused about what happens if i get more than 3 returns for the month. Will i be charged?

So it's been a little over a week since I have launched and when I tried to create a return for the customer it says that the items are non-returnable even though they should be eligible.

TxC Clothing
United States
About 1 month using the app
June 24, 2021

Good application but the app is very costly. If you can lower your prices, then a lot of Shopify users will be able to use it in INDIA. All the features are great. Loved the option in which customer can ask for a refund from their side.

Garments World Bazar
India
About 2 months using the app
AfterShip replied June 24, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. 

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Returns Center

June 28, 2023

Great support team! Thank you for your help with getting this set up. ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ

Juvenon
United States
2 days using the app
April 30, 2018

Was great, until they changed it to an expensive overpriced app. No longer worth it. If you was like me and looking to find a free alternative try ClickSit Return Center. I did today and it works much the same and is FREE!

Shop4truth
United States
About 1 month using the app
Edited December 1, 2020

**Email notifications weren't going through to our team (kind of a big deal), still waiting on their live chat support to resolve it, going on 2.5 hours. Very disappointed in an app I really liked and have used for multiple stores.

E Marie Travel
United States
About 1 month using the app
AfterShip replied December 1, 2020

Hello,

Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.

We work really hard to make our app user friendly and provide a great support experience.

One of the specialists will reach out on priority in order to assist you.

Regards,
Sumit

August 2, 2023

sehr tolle app kann ich nur empfehlen! volkommen funktionstüchtig und effiziente kaum zu fassen wie gut es ist!

draeburly
Germany
2 days using the app
March 23, 2022

Great onboarding service! Do not hesitate to use the chat option the dashboard and they are very responsive. Good job. A+++

Elevate Styles
United States
2 days using the app
July 16, 2023

Great experience so far! Works like a charm and the customer service rocks! Definitely a MUST HAVE APP!!

Keep it Universal ®
United States
2 days using the app
April 11, 2021

Really nice app for a better overview. Made the work with all returnes a lot easier for us and the customers!

Bettanshus
Norway
2 days using the app