Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

July 15, 2021

we just started using this app, so far so good! the customer service is fast and professional, thank you!

Kamakura Shirts Global Online Store
Japan
About 2 years using the app
November 9, 2017

very extremely easy to install this app. Like the app it seem to also be user friendly as well.

E Nbglobalestore
United States
About 2 years using the app
Edited July 3, 2024

Fantastic app with fantastic tech support. Highly recommend!

Esteez
United States
About 2 years using the app
October 31, 2017

Love this app! So easy to customise and set up, everything is done for you. Definitely makes the returns process simple for store owners.

Sydney Clothing Store
Australia
About 2 years using the app
August 21, 2017

The AfterShip Returns Center app has streamlined the way we accept returns here at Bourge Design. Return requests have always been a hassle, sifting through emails and order numbers, back and forth communication with the customer about the return policy, etc. With Aftership, all of the problems we had in the past have gone away. We now have a single unified place where we can track requests, send instructions, and not have to worry about the hassle of informing customers of our returns policy. And to top it all off, it's free! Highly recommend this app to those who want a solid and structured returns center for their e- commerce site. It certainly has helped us out quite a bit.

Bourge Design Store
United States
About 2 years using the app
June 21, 2021

Great app and super helpful! They are always willing to help and its a really good customer experience

Her Style AU
Australia
About 2 years using the app
November 23, 2022

Ayushi was very helpful and patient with me. She answered all my question professionally, very useful and efficient customer service. I will recommend if you are considering Aftership.

Heritage Clothings
United Kingdom
About 2 years using the app
Edited June 12, 2024

Ankit answered all of my inquires today I am a happy customer

SWELL Wakesurf
United States
About 2 years using the app
AfterShip replied October 23, 2019

Thank you for your suggestions. We will consider your advice and continue improving our app. Stay tuned!

November 17, 2023

Helps solve my problems quickly eventhrough chat!

Skarlett Blue
United States
About 2 years using the app
May 29, 2022

Great app for handling all returns and exchanges. And very fast support when needed. Had problems with some settings and they help me very fast. Even on a Sunday.

memery
Denmark
About 2 years using the app