Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 6, 2017

Easy and simple to install & use. Allows customers to have a trouble free returns service! Highly recommended app.

Namic
United Kingdom
About 2 years using the app
November 6, 2017

Great App, just what we were looking for! Great customer service, thank you so much!

Jp Activewear By Jennifer Pilates
United States
About 2 years using the app
November 11, 2021

the support was very helpful and gave me all the proper answers thanks for all the experience on the process

SCHUTZ
United States
About 2 years using the app
April 25, 2022

Very helpful app, I really appreciate the immediate response with any questions. Much more professional solution to offer customers instead of using emails. We are getting our customer's requests with less emails and time spent on our part.

King Ice
United States
About 2 years using the app
November 22, 2017

This app is fantastic, it keeps you info and static with customers after sale

Mark Lloyd Designs Llc
United States
About 2 years using the app
Edited July 8, 2021

Really great customer service, one of the best i have received until now. Again, thank you for your help!!

Royal Cases
Italy
About 2 years using the app
August 31, 2017

This is an outstanding piece of add on. Install was quick and easy and it works right out of the gate. Must have for stores that offer returns. Takes all the hassle right out of it. Recommended.

Order Of Beards
United States
About 2 years using the app
May 8, 2022

This review is for great customer support system of the app. I had a question, connected with their representative in minutes via chat bubble. They helped right away.

BANG!
United States
About 2 years using the app
March 12, 2017

Simple to set up. So far, so good! Seems like this will be a great application to simplify one of the most important parts of customer service.

Tuffbrace Athletics
United States
About 2 years using the app
Edited January 24, 2024

Very responsive support, always patient and ready to troubleshoot, amazing team who actually listens to customers, adding new features based on feedback. The best!

GF Pet Official Online Store
Canada
About 2 years using the app