Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 23, 2021

The app works on how it is intended, recommend for growing your brand, started with them on the free plan, and now growing as needed

Nexus Clothing
United States
Almost 2 years using the app
January 26, 2022

I use this app to create returns for customers. Relatively easy to use with automation features. Recommend!

odzzo
Singapore
Almost 2 years using the app
October 27, 2017

This app has absolutely revolutionized our returns process. Rather than going through the back and forth via email, this app streamlines the entire process. I've already recommended AfterShip Returns Center to other e-commerce companies that I know. Thank you!

Everythinghbcus
United States
Almost 2 years using the app
October 3, 2022

Samad was awesome in support. Excited to streamline our returns ad exchanges. Thank you again..................

CharroAzteca.com
United States
Almost 2 years using the app
Edited November 18, 2022

Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.

ScandinavianRest
Denmark
Almost 2 years using the app
AfterShip replied November 17, 2022

Thank you for taking the time to write the review.

We are sorry to hear that you didn't find the translation correct. I would like to inform you that we are picking the transliteration from Google translator.

We've already started working hard to correct the translations and once it will be done, we'll update you too.

Regards,
The Returns Center Team

August 30, 2021

Perfect app for managing your return!, if you can connect the postmen and aftership app. It will be best app ever

Shoxtec Suspension
United States
Almost 2 years using the app
September 19, 2022

I used this app to help my business track returns. Today Aditi was able to solve problems with the coding on template email notifications in real time, which was super helpful, especially on a Sunday. Thank you!!!

sskein
United States
Almost 2 years using the app
February 13, 2022

Super fast chat for help! Even on a sunday they responded within a few minutes and helped with my enquiry quickly. Great app!

Opal and Olive
United States
Almost 2 years using the app
October 14, 2021

One of the easiest returns apps to set-up and also has a very clear, clean look to it. Great basic functionality for returns. I hope in the future they also bring in some AI logic and rules to encourage exchanges and credits. That would be next level.

PawSafe
United Kingdom
Almost 2 years using the app
November 24, 2021

very good service from Sanjeet. very quick and reliable and solved my problem straight away. thanks

Parsone
United Kingdom
Almost 2 years using the app