Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

March 10, 2017

I use the Aftership tracking app and am very happy with it so I was inclined to add this app without hesitation once it came out. It solves a major pain point for me - managing returns.

I installed it last week after making some minor changes to the default text. So far I've had no issues with it. Aftership has been very receptive to my suggestions on how it could be improved from a branding perspective.

I recommend this app.

Underbriefs
United States
About 1 year using the app
November 12, 2021

It was easy to set up my return page. The customer support is awesome. I recommend this app to make returns easy to handle.

RiZu Le Boutique
United States
About 1 year using the app
March 21, 2023

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Development2 Mladinska knjiga
Slovenia
About 1 year using the app
July 10, 2017

AfterShip is a great app to keep track of all your shipping needs!!!!

Icythreads
United States
About 1 year using the app
October 9, 2017

Great experience. Definitely recommend to everyone.

Pegla Hr
Croatia
About 1 year using the app
October 30, 2023

Rahul help was on point and fundamental! He displayed all solutions and advised us! Very appreciated his support, kindness and patience with all our questions.

Superga.com
Italy
About 1 year using the app
March 25, 2022

I rate the 5 stars for Samad the Customer service rep not the app. The app itself not so user friendly but Samad helped a great deal.

LYNYER
Singapore
About 1 year using the app
August 15, 2017

I was easily able to setup and manage a dedicated returns center. Super easy to setup and use.

Maternitystar Com
Singapore
About 1 year using the app
January 31, 2022

We have been using Aftership's Returnscenter solution for a year. The solution offers very good settings for returns also to different warehouses depending on return reasons. The integration to create own return labels (with own contracts) via Afterships Postmen is very strong and saves us immensely time. Also worth mentioning is the support, which is available at any time via chat.

VIVI MARI
Germany
About 1 year using the app
July 28, 2017

Great application, very nicely integrated with Shopify. Makes returns both for us and our customers frictionless and easy.

Can use custom URL and images for seamless integration with our shop: jeepuniq.com - your source for Jeep Wrangler JK CB and HAM mounts and holders.

Uniq Mounts
United States
About 1 year using the app