Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

October 26, 2017

Easy set up and installation. Makes my life easier for myself and my customers.

Greekapparelhub
United States
About 1 year using the app
June 21, 2023

Very kind and sweet in explaining to me the steps of the program keep up the good work will definitely will reach out again

Rose Azure
United States
About 1 year using the app
Edited September 10, 2024

this app has been great, they've made some great integrations with shopify and are working on improving the app often. Moazzam was a great help for any questions.

MELISSA SIMONE
United States
About 1 year using the app
February 9, 2023

Aditi was incredibly helpful and answered what I needed in a fast timeframe. Everything i asked was handled promptly.

MFC Offroad
United States
About 1 year using the app
Edited February 8, 2022

Reliable, fast and competent customer service!! Great guys in the chat support as well as the app itself! Definetly a recommendation!

Cosmaxx Europe
Netherlands
About 1 year using the app
July 15, 2021

I had a great experience! The support was very quick, they answered my question, and were very nice!

AfterShokz
United States
About 1 year using the app
January 18, 2018

Easy to use, and customise. Makes it simple to manage returns for our Broad Art store

Broad Art
Australia
About 1 year using the app
October 19, 2017

This app is nothing but Lit! Great service & very reliable. Highly recommend it.
- Team Lit-Projexx -

Projexx
Japan
About 1 year using the app
March 6, 2017

This app does just what it says it does, plus it's free. I'm very happy! Now my store's returns process is organized and functioning as it should. My customers are clear on how to return items and don't normally feel the need to email me and ask what to do. I like the fact that everything is documented and professional. I had one small issue, and it was resolved right away. Their customer service is excellent. Thank you!

Highsocietycanine
United States
About 1 year using the app
May 15, 2023

Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!

bulle.shoes
Canada
About 1 year using the app