Reviews (2,376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.
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Great customer service Ayushi is amazing! She answered all my questions very fast and accurately! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreat!
I was having issues setting up my returns and received great support from Ayush. He answered all my questions
Questionable Pricing since latest update.
The app is easy to use. The specialists are very helpful and provide detailed responses on helping resolve issues.
fast response. Moazzam was super nice and professional! #########################################################
How to professionalize your customer returns with a simple application.
Aftership did it. !
Easy to use, the interface is clear. It can easily be translated into another language.
Now finished the explanations between the customer and you by email.
I love it.
Thanks Aftership
Very intuitive interface. Setup was very easy as it doesn't require any difficult configuration. Best of all, the app is free, robust, and no coding is necessary. Highly recommend this app. It makes returning products a breeze for both the customers and your business.
I just started using the app but so far so good. I did a test run and it seems like it will make returns easier for me.
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me.
Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.
Thank you for sharing your feedback.
It is unfortunate to know that you didn't have the best experience with customer support and our app.
Your feedback has been registered for the customer support so that they can help you on priority.
Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed.
Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Returns Center
Good app, easy to use and customize. Just what I was looking for, does exactly what I need for my small business!