Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited October 17, 2017

This app is great, makes the returns process so much easier and trackable. Easy to setup, easy to add own custom subdomain but most importantly it allows you to give clear return instructions to customers.

Weareponymous
United Kingdom
7 months using the app
October 30, 2017

Great app, Very useful.
Very easy to install

Physiosupports
Australia
7 months using the app
April 22, 2023

This app is very useful as it can help us save a lot of time, while also making the return and exchange process more standardized and professional, as well as easy to use. Highly recommended!

Diamonds-Home-Furniture
Australia
7 months using the app
Edited July 9, 2021

The app is great so far. The instant access to support makes it a 5/5 stars. The only thing missing is the ability to connect a third party shipping platform.

Sunday Forever
United States
7 months using the app
December 2, 2017

This works really good. Thanks

Saunter Leather
Sri Lanka
7 months using the app
November 1, 2017

Haven't had a return yet. But the app interface looks neat and organized for someone to make a return conveniently. Setup was simple. I highly recommend this app to organize returns.

Wrist Gear Enterprises
United States
7 months using the app
December 13, 2021

great App great service, the team helped me out directly. I am very happy with the service they provided

Mastoor
Netherlands
7 months using the app
Edited January 12, 2023

Outstanding service ! I am glad I found this app!
I was answered in less than 30 seconds - Aditya was the agent who helped me and i truly recommend this APP - don't think about it just get it =)

2nd time I went and asked for help and the service is IMPECCABLE!!
Thank You Ayush !

SweetPea
Canada
7 months using the app
October 27, 2023

AfterShip is wonderful and very easy to use and extremely convenient I recommend this to any and all ecommerce store owners. their customer service support team are very great, very supportive and friendly. their chat response time is phenomenal you couldn't ask for better customer support.

Yu Are His
United States
7 months using the app
August 7, 2017

Absolutely love this App and so do my customers! It has made tracking returns so simple and my customers cannot go wrong with the easy 2 step process!

Allykat Boutique
United States
7 months using the app