Reviews (2,268)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

July 13, 2023

Very good customer service from Abbie! She helped me get through everything I needed and provided me with many tips to improve my shop!

FULKO
United Kingdom
30 days using the app
Rivo replied July 17, 2023

So glad to hear about your experience! 🎉 We're always here ready to lend a hand and share helpful tips. If you need anything else, just let us know. We're here for you!
- Lea & Rivo Team

July 9, 2023

I would highly recommend Paul as he super easy to work with and made the process a breeze I can’t say enough good things about Paul’s help, thank you for help Paul.

TMProducts
New Zealand
29 days using the app
Rivo replied July 10, 2023

Thank you so much for your awesome review! 🙌 It means the world to us! 💙 We're thrilled to hear that our support team made the process easy and breezy! Thank YOU for choosing Rivo, and we're always here to help!
- Lea & Rivo Team

November 7, 2021

Fantastic customer support and great app.
Great use to start a loyalty program, they even have the free plan to use.

Most Wear.
United Kingdom
29 days using the app
Rivo replied November 8, 2021

Thank you so much for your kind words and for using our app. If you have any questions or issues along the way, please let us know! Best wishes, Kevin

March 1, 2021

This is an awesome app! Just implemented it to my store and it will be a benefit to us and our customers!

Little Shop of Merch
United States
29 days using the app
Rivo replied March 2, 2021

Thanks so much for the thoughtful 5-Star review! 🌟Cheers, Katherine

March 31, 2022

Arianne was very helpful. Great app by the way and just what I needed. Recommend. Told me about Rivo pop ups which I am checking out.

FRED KOBBS SHOE SHOP
United Kingdom
29 days using the app
Rivo replied March 31, 2022

We're happy that you like our app and customer service. 😃 Thanks for recommending us, and we greatly appreciate you using our app. Much appreciated, Kevin

March 14, 2022

Really helpful and quick customer service response. Looking forward to getting the app up and running on the site!

Well Seasoned Wood
United Kingdom
29 days using the app
Rivo replied March 14, 2022

Wonderful, thanks so much for leaving a positive review! If you have any questions or if we can help along the way, feel free to reach out to us anytime. 😊 Best regards, Kevin

Edited November 23, 2021

Pretty well functioned app straight outta box with free plan. Great tailored support, addressed all our needs.

The Craft Drinks Store
Australia
29 days using the app
Rivo replied November 24, 2021

Thanks so much for the positive feedback and 5-star review! 🚀 We are here for you anytime you need us. Much appreciated, Kevin

October 5, 2022

Hands down the best customer service I ever received. The app is smooth and very user-friendly. Definitely recommend going with Rivio instead of all other competitors

Bamboo Smoke
United States
29 days using the app
Rivo replied October 6, 2022

This review made our day! 🤩 Thanks so much for choosing our app and for recommending us to the Shopify community! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! 🙌 Cheers, Kevin

April 24, 2023

Hyper-fast and efficient!
Pete's help in setting up the loyalty program was a real masterclass!
I recommend Rivo

Sanzalc
France
29 days using the app
Rivo replied April 24, 2023

Thank you for your awesome review! It's always great to hear that our merchants are happy with our service. Thank you for your recommendation, and please don't hesitate to reach out if you need any further assistance! - Lea, Rivo Support Manager

February 11, 2021

Es gefällt mir sehr. Ich finde es wundervoll. Ich hoffe, dass man mit dieser App viel Umsatz macht.

trend58
Austria
28 days using the app
Rivo replied February 11, 2021

Vielen Dank für die positive Bewertung! 🎉