Reviews (2,354)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

Edited February 4, 2022

I'm using this for rewards, reminders, updates, and more. I have no complaints. The app is seamless and it allows me to do what I need. Harleen was extremely helpful and she exceeded my expectations! Thank you.

Truth Haven
United States
About 2 months using the app
Rivo replied February 4, 2022

We greatly appreciate you using our app! Thank you for taking the time to share your thoughts and for giving us amazing feedback! 🥂 Cheers, Kevin

April 6, 2022

Super helpful chatting with her. Fast and informative responses to my questions. App looks good so far.

andrewchristianinc
United States
About 2 months using the app
Rivo replied April 6, 2022

So glad to hear that you had a great experience chatting with us. Thanks so much for the positive feedback! If you have any further questions or experience issues along the way, just let us know. Our team is here to help. 😊 Much appreciated, Kevin

October 21, 2022

I love this app so far, it allows me to offer my appreciation to my customers by giving them generous rewards. I appreciate Abbies help. She was very generous..

KoldeTruckPartz
United States
About 2 months using the app
Rivo replied October 21, 2022

We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin

May 27, 2022

This is the best perfect app This is the best perfect app This is the best perfect app This is the best perfect app

Locany
Tunisia
About 2 months using the app
May 2, 2022

This app is great no issues still learning all the features it provides. Customer service is responsive and quick.

SCDBrand Co
United States
About 2 months using the app
Rivo replied May 2, 2022

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. Cheers, Kevin

August 20, 2023

I initially had a billing question, and Paul was very quick to respond and very helpful. Since I had him, I reluctantly asked if there was a way to change the visual appearance of my prompts. To my surprise, he dove right in and completely recoded them for appearance and performance and didn't give up until it was exactly what I wanted. He was extremely helpful, so kind and so patient! I was not expecting caliber of help that I received appreciate this level of service more than I can express as someone who is new to ecommerce with zero coding experience. I highly recommend Rivo and appreciate Paul's help so much. Thank you, sir!

Driftwood Boutique
United States
About 2 months using the app
Rivo replied August 22, 2023

Thank you so much for your kind review! 🙌🏼 We're thrilled to have been able to assist you with your concerns and go beyond to help with the app setup. We genuinely appreciate your support and recommendation. Your kind words mean the world to us! Thank you for giving us the opportunity to help. We're here for you whenever you need us!
- Lea & Rivo Team

March 14, 2022

This app has a lot of features to help engage your customers and make them feel valued. The support team is wonderful and I helped answer all my questions.

Raw Skin Co.
United States
About 2 months using the app
Rivo replied March 15, 2022

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

August 7, 2022

i just like the support from rivo they care about their customers. thanks rivo im still going to use the system

Merchant's Palace
South Africa
About 2 months using the app
Rivo replied August 8, 2022

We're so glad that you like our customer support. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

February 15, 2022

Just getting started with the App. Harleen was very helpful and I am looking forward to sharing this new program with my customers!

Sports Cards Addicts
United States
About 2 months using the app
Rivo replied February 16, 2022

Thanks so much for choosing our app and for the positive 5-star review! If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! 🙌 Cheers, Kevin

January 24, 2022

This app is like a complete stop and shop. Excellent app - excellent customer support. They actually go above and beyond the call of duty. Highly recommend!

American Lavish
United States
About 2 months using the app
Rivo replied January 24, 2022

We are so happy that you love our app and customer support! Thank you so much for the 5-star review and for recommending us to the Shopify community! 🎉Cheers, Kevin