Reviews (311)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient order management and tracking capabilities. They praise its user-friendly interface, professional tracking page, and responsive customer support. Unique features like built-in carrier assigning rules and AI prediction for Estimated Delivery Dates are particularly popular. Merchants also appreciate its affordability, customization options, and third-party app integration. The app is noted for providing real-time updates, accurate tracking, multi-language support, and its ability to improve customer retention and business growth.
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Very good customer service. But the tracking for out of delivery does not sync well. They have a group, where there is an active community
Hey, Primerra!
We’re so grateful that you took the time to share your feedback with us.
Thank you so much for your positive rating and for sharing that we do have a FB group where our clients can get extra perks!
Our status updates sync has been significantly improved!
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :)
P.S. We just released a new feature where Upsells can be single click checkout :)
Gabriel,
Customer Success Obsessed
Having tested many tracking apps ( having 7 installed on our Shopify platform and follow them all on a daily basis for weeks now) and found that the majority is having all major problems recognising the couriers we use (DB Schenker Sweden, DHL, UPS, PostNord). At least with this platform there is a huge amount of control in respect to Courier mapping, which is here the most advanced I have seen so far! Tracking information needs to be 100% accurate otherwise it would make no sense to use it at all. + it must run reliable and run in the back ground. When we book a shipment the tracking info is send to Shopify (from our courier platform) and then the racking app should update the tracking link to their tracking page. This needs to work and with the wrong courier mapping this would not work at all. So far all other apps failed here massively. Looks like Rush is outperforming them all. Also the tracking page needs to be clear and not cluttered. I have found only 1 other app which is maybe as good (design wise) but that app was also having problems with the couriers. So it looks like I am going to stick with Rush. Definitely one of the most advanced in terms of upselling possibilities because that is the ultimate goal, but foremost: The tracking data needs to be clear and accurate which it is. Support? Good, fast, helpful and of course very knowledgeable. So I think it needs to be 5 star.
Hey Barista och Espresso Team!
Wow, this made our day! We're so delighted to know you had a great experience with the app and our service. ❤️ 🥳
Thank you so much for giving us your take on how we are doing. We're so glad that our service has brought you such a great impression. Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊
Cherry 💚
Customer Success Lead
I got this app vs 2 other mainstream apps that are similar in pricing and features because I tried out the other 2 and I was not a fan simply because they would barely help me with my needs and did not really have what I wanted... But with RUSH, I downloaded and tried out some of the features and asked their customer service team if I can do some more extra things I wanted, and they have been fully cooperative and helping every step of the way !
Really love this app, it is the best shipping/tracking app I have ever used and the features are 10x better and more advanced than my previous one. The customer service team is also amazing and will help with anything you need in a timely manner.
Hey SofaGuards!
Thanks so much for sharing your review about the Rush being the best shipping/tracking app! :)
We are always here if you need more help on parcel tracking or order status updates.
We’re glad to hear that our team’s actions lead to one more happy customer!
Gabriel,
Customer Success Lead
Great customer service by Ken Michael. I had a problem and he helped me fix it really fast. excited to use the app on my store
Edit: Changed from 5 stars to 1 star. after 1 year of use, the app has become unfunctional. I cannot change the carrier when the wrong carrier is assigned. The order does not show any update when in reality there are updates when I check from other websites with the same tracking number. The customer service is closing the chat on me without replying maybe because they are annoyed by me asking them to fix their app. The best app that i have on my store has now become the worst and is not hurting my business. Very unfortunate.
Hey SPARKLY ROSES!
I am glad to hear that Ken Michael did his best to assist you! ❤️
If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) 😊
P.S. We just released a new feature where you can build a tracking page with drag and drop blocks! 🥳
Gabriel,
Customer Success Lead
Amazing app and amazing service! 10x better than AfterShip which is what we had tried before this. Def recommend to any store for an amazing post-purchase experience.
Hey, Uproot Clean
We are incredibly grateful that you took the time out to leave us such a great review. I directly shared it with the team!!! It’s lovely to hear your kind words of appreciation for our hard-working staff!
We really appreciate you being a customer and helping to share the word about Rush as a better alternative to Aftership!
Gabriel,
Customer Success Obsessed
Old review: Great app! I use it in 3 of my stores and it is perfect. It is a must have and the customer service is immaculate. - June 18, 2022
New review: Used it on all my stores, now rethinking.
When Rush first launched, it was great. I loved it and used it on all my e-commerce stores. Kril the founder was extremely supportive(he is not there anymore). Now, after being dependent on the app, the customer service is not as supportive and I am currently looking at alternatives.
Shame how things change.
Hey Celestalia!
Thank you for the wonderful review and for taking the time to share your feedback with Rush. You said 3 stores, so let us know when you add the 4th, we will give you a nice starting present there. Our priority is customer service and we are happy that we met that mark! 😌
Should you need any other support, please do not hesitate to contact us on Live Chat.
Thanks again for choosing Rush, again!
Gabriel,
Customer Success Lead
This app does exactly what I needed. To show my customers their order tracking information, but on our website. The tracking page design looks very nice. Also the support from customer service is really good. We received help within minutes and were able to change the settings so that te page looked exactly like we wanted.
The Rush team is on their A game over there. The on-boarding process was seamless. To optimize the app even further than it already is, they offered to setup and integrate special flows within our Klaviyo platform (game changer). The app has so MANY great features that are needed, with such an awesome team behind it (Gabriel & Ken you guys rock!). HIGHLY recommend you get this app.
Amazing app with amazing support. I had a problem with integration with the Klaviyo and I text to the support and he helped me with every question that I had. I recommended.
Hey edemsolutions Team!
Yay! We're glad that customers like you are having a great experience at Rush. You're support is greatly appreciated.
We work hard to be the best shipping tracking app you will ever have, so just reach out to us anytime if you ever need assistance, we're all ears!
Cherry
Customer Success Lead