Rush ‑ Order Tracking & EDD , 312 reviews

Hey HAYMINA Team!

Wow! Saying that we are an awesome tracking app is heartwarming! ❤️ 🥳 We are also thrilled to hear that our customer service exceeded your expectations. Iris is a valued member of our team, and we will be sure to pass along your appreciation to her.

Please feel free to let us know if you need any help with branded order status tracking page, or shipment notifications! 😊

Cherry,
Customer Success Lead

Hey Veronica Luxe Team!

We're delighted to hear that your experience with our support went beyond your expectations! Our team is committed to providing clear and efficient assistance, and I'm thrilled that you're extremely pleased with both the app and our customer service.

Remember, you're never alone – feel free to reach out if you ever have any questions with the order tracking page or email notifications. Your satisfaction is our top priority!

Cherry,
Customer Success Lead

Hey edemsolutions Team!

Yay! We're glad that customers like you are having a great experience at Rush. You're support is greatly appreciated.

We work hard to be the best shipping tracking app you will ever have, so just reach out to us anytime if you ever need assistance, we're all ears!

Cherry
Customer Success Lead

Hey sleepyhouse Team!

Thank you for your feedback! We're delighted to hear that you found our tracking app helpful.

If you have any questions or concerns with the features we have, please don't hesitate to reach out- we're here to assist you with any of your needs. Thank you for choosing our services, and we look forward to continuing to meet your expectations.

Cherry,
Customer Success Lead

Hello Islamic-Essentials Team!

We truly appreciate your recommendation and are thrilled to hear that you found everything top-notch, especially our support team. We take pride in providing excellent service to our customers, and it's always rewarding to know that our efforts are appreciated.

If you ever have any more feedback or need assistance in the future with regards to the tracking page, shipment notifications, etc., please don't hesitate to reach out. We're here to help!

Cherry,
Customer Success Lead

¡Hola Laurin!

Gracias por compartir su experiencia con la aplicación Rush. Apreciamos su tiempo en resaltar las características, que realmente ayudaron a la configuración de su tienda. Le agradecemos que haya recomendado nuestra aplicación de seguimiento.

Si tiene alguna otra sugerencia o inquietud con respecto a su página de rastreo o notificaciones de envío, ¡no dude en compartirla con nosotros!

Cherry,
Customer Success Lead

Dear Koss Design Team,

We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry.

We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in."

In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period.

At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration.

Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem.

In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL:
1. Go to Order Details.
2. Click on the three dots in the top right corner and select 'Edit tracking'.
3. In the open model, manually update the URL to direct to your tracking page.
We truly value your patience during this time and thank you for your understanding.

Best Regards,

Slav
Product Lead @ Rush

Hi, this is Slav, Product Lead,

I'm sorry to hear that you had a negative experience. It was just escalated.
We checked, and we saw there were 3 shipments marked as used out of 50 from the FREE plan. I'm happy to double your shipment quota for the first few months for you to "tried testing the app". There is also a 3-month free plan for stores that are just starting out.

If you want to try it again, let us know, and we will help you to your satisfaction. I'm also happy to jump with you on a call and help you with the setup.

Good luck in the upcoming BFCM season.

Hello PlushPaws!

We’re so grateful that you took the time to share your feedback with us. We appreciate your support. However, we would like to know if there's anything specific that you feel could be improved, please feel free to share your thoughts with us.

We've contacted you via email to follow up with you. Please kindly have a check.

Cherry,
Customer Success Lead