Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

August 12, 2024

Ik kan door de replays zien welke producten er veel worden bekeken in mijn winkel waardoor ik mijn voorraad gericht kan inkopen!

Edelmanwatches
Netherlands
5 months using the app
Propel Commerce replied August 13, 2024

Hallo vrienden bij Edelmanwatches,

We zijn blij om te horen dat onze app uw bedrijf helpt! Bedankt voor de recensie, Luc! Geniet van de app en meer kracht voor uw bedrijf! 🚀

- Leo @ Propel Commerce

December 8, 2023

Amazing.. it does exactly what its supposed to job .. allows me to see what to improve in my store or what frictions potential buyers are having .. and what locations to target.. Very useful app

GREEN CARD NATION
United States
Over 1 year using the app
Propel Commerce replied December 9, 2023

Hello friends at GREEN CARD NATION,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 21, 2024

great customer service and a good app

NexoLab
Israel
18 minutes using the app
Propel Commerce replied August 22, 2024

Hello friends at NexoLab,

Thank you very much for the review, Efi! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

July 2, 2024

nice app

Harmonique
Israel
27 days using the app
Propel Commerce replied July 3, 2024

Hello friends at Harmonique,

Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 24, 2024

Amazing so far

The Thread Shop
United Kingdom
7 minutes using the app
Propel Commerce replied September 25, 2024

Hello friends at The Thread Shop,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 1, 2024

LOVE THE APP

my Blacin
United States
2 months using the app
Propel Commerce replied July 2, 2024

Hello friends at my Blacin,

Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 7, 2024

Dobra aplikacja, myślę że pomoże w sprzedaży!

Mossperfect
Poland
5 days using the app
Propel Commerce replied October 8, 2024

Witajcie przyjaciele z Mossperfect,

Dziękujemy serdecznie za recenzję, Krzysztof! Zawsze chętnie pomożemy w każdej chwili. Porozmawiaj z nami, kiedy tylko potrzebujesz pomocy! Więcej mocy dla Twojej firmy! 🚀

- Leo @ Propel Commerce

July 2, 2024

Amazing app

K Beauty Supply
United Kingdom
About 1 month using the app
Propel Commerce replied July 3, 2024

Hello friends at K Beauty Supply,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 8, 2024

I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.

A Meaningful Mood
United States
18 days using the app
Propel Commerce replied April 9, 2024

Hello friends at A Meaningful Mood,

Thank you for the AWESOME review, Eugenia! You are very much appreciated. Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 21, 2024

Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame

Wildsmith Jewellery
United Kingdom
Over 1 year using the app
Propel Commerce replied February 22, 2024

Hi Matthew!

We received your review and we're sorry to hear you had to uninstall the app!

We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly.

If you're willing to give us another chance, we'd make sure the app will always work. 😊

- Leo @ Propel Commerce