Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

August 28, 2024

goede recordings

AYBERZ. ESSENTIALS
Netherlands
10 days using the app
Propel Commerce replied August 29, 2024

Hello friends at AYBERZ. ESSENTIALS,

We're glad to hear our app is helping your business! Thanks for the review, Berkay! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

March 20, 2024

This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again

KÂfemme
United States
Over 1 year using the app
Propel Commerce replied March 21, 2024

Hello friends at KÂfemme,

I understand your frustration, and I'm sorry to hear about your experience with the app.

It sounds like there might have been some confusion about navigating sessions.

On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account.

If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions.

We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there.

If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users.

- Tom @ Propel Commerce

October 7, 2024

Easy to use. Recommended

Rosetiny
Spain
8 minutes using the app
Propel Commerce replied October 8, 2024

Hello friends at Rosetiny,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

March 13, 2024

It does exactly what it says but, as an added bonus is the source of the visit. That is worth it right there to understand where the traffic is coming from.

Ariel Splash
United States
4 months using the app
Propel Commerce replied March 14, 2024

Hello friends at Ariel Splash,

Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 3, 2024

very helpful

CHICOV
Italy
5 days using the app
Propel Commerce replied July 5, 2024

Hello friends at CHICOV,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

February 17, 2024

Chris assisted me with no issues! He was also able to fix my issue

CreativestylezbyMonét
United States
Almost 2 years using the app
February 26, 2024

Extremely happy with this APP. It's helped significantly fixing my product page, which has helped with conversion.

Music Boxing Training Machine
Australia
5 months using the app
Propel Commerce replied February 27, 2024

Hello friends at Music Boxing Training Machine,

We're glad to hear our app is helping your business! Thanks for the review, Brian! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 24, 2024

Very useful app for CRO

JEM CITY
United Kingdom
7 months using the app
Propel Commerce replied May 25, 2024

Hello friends at JEM CITY,

We're glad to hear our app is helping your business! Thanks for the review, James! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

February 24, 2024

This app is so helpful, easy to use, affordable, and has good customer service. Highly recommended!

Stylezzle
United States
Over 2 years using the app
Propel Commerce replied February 26, 2024

Hello friends at Stylezzle,

We're glad to hear our app is helping your business! Thanks for the review, Ingrid! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

June 10, 2024

Nice app, great support!

Twixy
United Kingdom
12 days using the app
Propel Commerce replied June 11, 2024

Hello friends at Twixy,

Thank you for the AWESOME review! Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce