Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.

December 22, 2021

I am so lucky to find this app I do enjoy using this. It's amazing to observe and understand customer behaviour in such visible way.

Martian Corner
United States
8 months using the app
September 28, 2021

I’M PICKY - I’ve worked in the tech industry for 15 years, and have also coached or owned multiple businesses. So far this is my favorite Shopify App to date. It’s easy to implement, easy to use, and the information you get from it is invaluable. I’ve been trying to increase conversion on my website - we have tons of visitors, but not high enough conversion. I instantly picked out 4-5 areas that weren’t ‘user friendly’ for our customers. Great job on the app you guys. I’ve started the monthly subscription, totally worth the money (Nobody asked me to write a review. I want to make that clear so you know can trust this review.)

Mack & Rex
United States
8 months using the app
November 27, 2021

This is a great recording app, the best I've tried so far. I left Lucky Orange because of bad support and Propel has been great.

Fishe and Lilly
United Kingdom
8 months using the app
April 6, 2022

Instant support and the app is running well. Highly recommend to anyone looking for an app to record visitors

Pure Power
New Zealand
8 months using the app
Propel Commerce replied April 6, 2022

Hello friends at Pure Power,

Thank you very much for the review! We're glad to help anytime. Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 25, 2022

Super quick set up. Looks easy to use. Tom was very helpful answering all my questions. Immediate response in the chat. Thanks.

Londonland Designs
United Kingdom
7 months using the app
Propel Commerce replied August 25, 2022

Hello friends at Londonland Designs,

Thanks for the AWESOME review, Hazel! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 25, 2022

This App is just what you need to view customer behaviors and see what to work on in your store to keep your customers engaged and shopping! We have been using for two months now and have seen what drives a customer away, and what they like. Recommended.

True Courtier
United States
7 months using the app
Propel Commerce replied March 25, 2022

Hello friends at True Courtier,

Thank you very much, Chris! We're glad to help. More power to your business!

- Leo @ Propel Commerce

August 3, 2021

Le doy a todo 5 estrellas, me parece una app genial en la cual puedes ver el comportamiento de tus clientes y poder corregir o facilitar muchas cosas, que sin esta App tan maravillosa no podrías saber. TOTALMENTE GENIAL

DELICATOLA
Spain
7 months using the app
Propel Commerce replied August 3, 2021

Hello friends at DELICATOLA,

Estamos muy contentos de saber que la aplicación lo está ayudando a obtener información sobre el comportamiento de sus clientes. ¡Muchas gracias por la increíble reseña! 😊

- Chris @ Propel Commerce

November 14, 2022

Useful app with good pricing. Easy to spot mistakes on the website and thus improve customer experience. Highly recommend.

Embroideress Couture
United Kingdom
7 months using the app
Propel Commerce replied November 15, 2022

Hello friends at Embroideress Couture,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 4, 2021

someone actually recommended this app for my shop due to the many abandon carts in y shop so far so good its only been a couple days ill revisit in a couple weeks how things are going

MioAsa Boutique
United States
7 months using the app
April 19, 2022

Awesome app and support!!!! recommended!! useful and quick, easy to install good price, and in general I love it!

Infinity Store
Colombia
7 months using the app