Propel Replays , 384 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.
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Does exactly what its supposed to do. Such a simple responsive app. Has been a great asset so far doesn't slow down my store which is important.
so far so good. i love seeing the replays but havent had it long enough to know if its good or not. The page views seem to be going up super quickly so thats the downside if you have a free plan. Service was great and gave me extra page views.
Hello friends at Exotic Sugar Rush,
Thank you very much for the review, Sasha! We really appreciate it. It's been a pleasure assisting you. More power to your business! 🚀
- Tom @ Propel Commerce
muy útil! si permite ver como interactuan los clientes de forma practica. Y es gratis las primeras 500 views
Hello friends at ToysFurUs,
Thank you for your appreciation! We're happy to know that our app is helping you a lot. Chat or message us if you need any help. ;)
- Carmi @ Propel Commerce
I'm using this app to see where my customers are focusing and/or getting hung up on at certain points in my website. So far, very happy and customer support is very responsive.
Hello friends at Good Noodle Yarn Co,
Thank you very much for the review, Kathleen! We really appreciate it. We're always here to assist you. More power to your business! 🚀
- Leo @ Propel Commerce
I didnt think it was real but as soon as I used it, i was amazed and looking forward to using the app every day; I like it and i m sure it will help me get the right feedback from my clients. good job Lu
Hello friends at Neon Control,
Thank you very much for the review, Anis! You will surely enjoy using our app. Good luck and more power to your business! 🚀
- Leo @ Propel Commerce
Great app, does what it says, excellent customer service. Love being able to replay my website visits to see what my customers see.
This app helps give a real insight in visitor flows and stumbling points on the website, recommended!
Hello friends at SoPosters,
We're glad to hear our app is helping your business! Thanks for the review, Gary! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce
My experience with this app wasn't that great to be honest. The app recorded my shop well but issues with pages not loading up while loading sessions and refreshing the page didn't work and clicking logo took me to another website, app screen doesn't show my shop app pop ups (Candy Rack) so I don't know how customers are interacting with that. (Other Session recording apps did this fine.) Hot spot was not there either. I contacted live support asking a question in regards to changing my plan to free. I didn't want to continue my paid plan and asked would I lose my current subscription if I choose to go on the free plan, because i don't want to continue it and be charged for another month when I want to stop it and only use the page views I have left over, which I've paid for. Live support didn't answer my question and ended up removing live chat for me. I made a support ticket and my question was ignored again... (They mentioned retrieving recordings from their database which is not what I asked at all) Disappointed to be honest with you.
Hello friends at Force of Life,
I'm so sorry for the less than stellar experience you had.
Our live chat system is set to hide itself if no agents are online. We just introduced live chat a couple weeks ago and only have one agent per shift at the moment. It looks like the system thought our agent went offline and so hid itself. We didn't want merchants to leave messages if no agent was online to help, but we'll need to revisit that setting as we absolutely don't want merchants like yourself to think you've been blocked.
Also, I apologize for the misunderstanding. Our agent thought you meant you lost recordings after downgrading which is why they mentioned retrieving them from the database. They didn't realize it was the quota you were referring to.
After downgrading your plan, you should have absolutely been offered a refund given the loss of page view quota, and I'm sorry that didn't happen.
I've reviewed your tickets with our agents and instructed them on how to handle this situation properly in the future. I'll also reach out to you shortly to see what we can do to make this right for you.
- Chris @ Propel Commerce
Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine
The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.
This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.
Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.
Looking good so far! and more affordable as the rest :) Thankyou guys for creating this app, very much appreciated!
Hello friends at DailyDay,
We're glad to hear our app is helping your business! Thanks for the review, Jimmy! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce