Reviews (580)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

February 9, 2023

Support is really really helpful! This app in general is awesome! I was able to catch a loading issue from iOS devices and reach out to there support to suggest ways to fix it!

Lashela Cosmetics
United States
3 months using the app
Propel Commerce replied February 9, 2023

Hello friends at Lashela Cosmetics,

We're glad to hear our app is helping your business! Thanks for the review, Lashela! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 28, 2022

Every session is recorded and it will help a lot in terms of analyzing prospects' purchasing behavior, it's an awesome app!

mypawprintsforever
Canada
3 months using the app
Propel Commerce replied October 28, 2022

Hello friends at mypawprintsforever,

Thank you very much for the review, Spencer! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

February 18, 2022

I've used other session recorders and this one is great! It's easy to use and I love the analytics features. The free plan only gets 400 page views but they have very cheap plans for smaller stores.

Cahaba Dermatology & Spa
United States
3 months using the app
Propel Commerce replied February 18, 2022

Hello friends at Cahaba Dermatology & Spa,

Thank you very much for the review, Joel! We're glad you find our app useful. More power to your business!

- Leo @ Propel Commerce

October 1, 2021

Excellent App! Allows me to see issues with the website that customers face that I wouldn't have been able to before.

Buzz Sweets
United Kingdom
3 months using the app
November 23, 2022

nice and easy to use, and what's even better it works without bugs
I tried another site recorder; and it's like nothing works, most customers' activities are not recorded but not with this session recording app

miracle petzycare
France
3 months using the app
Propel Commerce replied November 23, 2022

Hello friends at miracle petzycare,

We're glad to hear our app is helping your business! Thanks for the review, Mohamed! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

March 6, 2022

Good app to troubleshoot problems. Very easy to use. Just add app and install. If you're having issues with your conversion rates, i'd recommend

LYFTMAG
United States
3 months using the app
December 21, 2022

Amazing app never thought it would be possible to view customer sessions, this will help us a lot in understanding the weak points of our website. Definitely a must have app if you are looking to scale and increase conversion!

Too Fast Autoparts
Canada
2 months using the app
Propel Commerce replied December 21, 2022

Hello friends at Too Fast Autoparts,

We're glad to hear our app is helping your business! Thanks for the review, Salim! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 13, 2021

This app is great! I use it to check what the visitors do on each product page. I also like knowing the location of the visitor so I can set in advance how to deliver their purchase.

Deco by Haru
Spain
2 months using the app
Propel Commerce replied February 20, 2024

Hello friends at Deco by Haru,

We're glad to hear our app is helping your business! Thanks for the review, Federico! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 9, 2021

I used this app to help me understand my visitor behavior and see if any issues were taking place. I got to do replays and I also got an idea of the device used and where they were located.

DiscoverU Boutique
United States
2 months using the app
February 1, 2022

This is a great app that's easy and intuitive to use for gaining valuable customer insights! Recommended.

mockinsmasks
United States
2 months using the app
Propel Commerce replied February 1, 2022

Hello friends at Mockinsmasks,

Thank you so much for the review! We appreciate it.
We're always here if you need any help. 😊

- Leo @ Propel Commerce