Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

February 2, 2023

Easy to navigate interface while still having a lot of filter options. If you're a store with thousands or more daily visitors it's nice being able to see exactly what people are doing on certain pages, who have taken certain actions, etc... Great recording app, the best I've found!

Solalune
United States
4 months using the app
Propel Commerce replied February 2, 2023

Hello friends at Solalune,

We're glad to hear our app is helping your business! Thanks for the review, Jacobo! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 19, 2022

This app has got the best support team out there. Really appreciate the help they provide, services is great and they always answer quickly.

Koréil
Sweden
4 months using the app
Propel Commerce replied April 19, 2022

Hello friends at Koréil,

Thank you very much for the review, Katarina! You are always our first priority. Chat us again any time you need help! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 25, 2022

just started using it and it seems like it works really well and gives you a lot of useful information. The customer support is also great!

Cutieful
Sweden
3 months using the app
Propel Commerce replied August 25, 2022

Hello friends at Cutieful,

Thanks for the AWESOME review, Bob! We really appreciate it. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 23, 2021

I use this app to help me view sessions from my customer POV. It helps me to correct any issues they may encounter on my website.

Carts & Millie
Australia
3 months using the app
Edited December 21, 2021

I use this app to review how customers use my site to find my products. Do they use the top menu? Do more of them use a front page visual link, are they watching the product videos or just scrolling by? Does the image on the front page consistently get a click? These are the things that I'm very interested in as well as the ease of use on my site. I can't get that info without the recording and replay. The recordings are snappy, without delay, and very informative. I'm very happy with the 40k page view pricing and feel it is very fair for the service provided. Invaluable insights made my website changes a winner!

Skysetter Mobiles - Mobile Artist
United States
3 months using the app
April 18, 2022

So far good! I just installed and tried and the costumer service is responsive. It looks good as free service.

COZYLIFE
Qatar
3 months using the app
Propel Commerce replied April 18, 2022

Hello friends at COZYLIFE,

You'll surely love our app, Ahmad! Thank you for the review! Chat us anytime you need help. Good luck and enjoy our app! 🚀

- Leo @ Propel Commerce

April 6, 2022

I have tried several recorder apps for shopify. This one worked the best for me :) Highly recommended!

Arcane Fragments
Malta
3 months using the app
Propel Commerce replied April 6, 2022

Hello friends at Arcane Fragments,

Thank you for the review, David! We're glad you enjoy our app. More power to your business! 🚀

- Leo @ Propel Commerce

January 4, 2023

I wish I had known about this app sooner! I can't wait to see what my customers are seeing and drill down to why and where I'm losing some of them so I can fix any issues. As a very small business, it's hard to wear all the hats, and I believe this is going to help me a lot.

Larissa Made This
United States
3 months using the app
Propel Commerce replied January 4, 2023

Hello friends at Larissa Made This,

We're glad to hear our app is helping your business! Thanks for the review, Larissa! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 27, 2022

it was great i loved the service and being able to view your visitors is so nice and it helps to get some more insight

SecretDeal
Germany
3 months using the app
Propel Commerce replied December 27, 2022

Hello friends at SecretDeal,

Thanks for the AWESOME review, Onur! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 1, 2023

This is a great app! I used to another app similar to this but I saw it to technical and costly. This app is very user friendly and the price is very reasonable. Last, customer support is very helpful and right there all the way. Thank you!

Tropaz Fashion
United States
3 days using the app
Propel Commerce replied July 1, 2023

Hello friends at Tropaz Fashion,

Thank you very much for the review, Heather! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce