Reviews (570)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to boost user engagement and optimize business strategies through features like session recording, heatmaps, and surveys. They appreciate its ease of use, quick setup, and the responsive customer support team, which helps enhance website effectiveness and conversion rates. The app is suitable for businesses of all sizes and offers a free plan with scalable options.

October 27, 2023

Must say this is one of the essential you need as a merchant and see where your customers are having problem and how they behave and what causes them to frustrate and more. This is a must have. Recommended!

Lurem Aciem
India
13 days using the app
Propel Commerce replied October 30, 2023

Hello friends at Lurem Aciem,

Thanks for the AWESOME review, Faysal! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 8, 2021

This is a great app. You can even see what city the visitors are from. Loads fast too. Xxxxxxxxxxxxx

MyShittyBackpack®
United States
13 days using the app
September 27, 2021

This app is so helpful, without any complicated features. Really helps you understand your customer's journey and what they're looking at.

brightamos
United States
12 days using the app
March 28, 2022

I have been using the app for some time now and its invaluable to seeing how people interact with our website. I can now see what they are interested in and how they travel through the site. Its a great addition to my bag of tools to help me manage the business.

3 Gen Pen Company
United States
12 days using the app
Propel Commerce replied March 28, 2022

Hello friends at 3 Gen Pen Company,

Thanks for the review, Tim! We're happy to hear that we're helping your business. Just chat us anytime if you need any help.

- Leo @ Propel Commerce

January 3, 2023

Works very well, thanks. Sessions are recorded accurately and it's giving us a very good insight into what the customers are looking for.

onedaytests.com
United Kingdom
12 days using the app
Propel Commerce replied January 3, 2023

Hello friends at onedaytests.com,

We're glad to hear our app is helping your business! Thanks for the review, Yuri! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

Edited April 18, 2022

So far so good. I love the # of views you receive for the price, this is an amazingly great deal. Seems to work smoothly as well. However, there are a few things that could be improved like easier access to landing/exiting page (this could be put on the front page) and the next session/previous section doesn't seem to function. Overall just within a week of using the app, thumbs up.

TheWaistBeadShop
United States
11 days using the app
Propel Commerce replied April 18, 2022

Hello friends at TheWaistBeadShop,

Thank you so much for the feedback, Margaret! We'll take them into account and check your store app for the next/previous buttons issue. We're always here to help. Good luck and more power to you! 🚀

- Leo @ Propel Commerce

April 6, 2022

BEST APP SO FAR AND I HAVE LOVED IT USING IT BEST OF ALL IT HAS 200 FREE SESSIONS WHICH WERE VERY USEFUL FOR ME TO CHECK THE APP.

dablewbee
United States
11 days using the app
Propel Commerce replied April 15, 2022

Hello friends at dablewbee,

We love that you're having a great time using our app! Feel free to contact us if you need anything else! 😉✨

- Carmi @ Propel Commerce

June 9, 2022

I needed help running their app properly and after chatting with them they immediately resolved the issue.

Fashion Silver London
United Kingdom
11 days using the app
July 20, 2022

Downloaded to test the app and all working fine. No issues so far. ...... ............................

Wie Geht Es Dir Wirklich?
Estonia
11 days using the app
Propel Commerce replied July 20, 2022

Hello friends at Wie Geht Es Dir Wirklich?,

Thanks for the review, Lana! Chat us anytime you need help! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 11, 2022

So far this is working great, lots of options and love I can block my own IP so that I am not wasting recordings on when i am making sure things on the site are correct. I also love the detailed reports it sends

Magic Under the Moonlight
Canada
10 days using the app