Reviews (295)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, streamlining order management and fulfillment. The easy installation and user-friendly interface, alongside effective onboarding and personalized support, enhance the setup experience. Its reliable order processing, responsive customer service, global shipping capabilities, and low minimum orders are also highlighted. Features like inventory synchronization and efficient tracking uploads further boost logistical operations.

October 9, 2024

Manas Kakkar was a great help, grateful for his assistance.

Diverse Dinners
United States
4 months using the app
August 22, 2024

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8- ...

Scantifix
United States
5 months using the app
October 21, 2024

good

MagnaPouch
United States
4 months using the app
October 10, 2024

It was great! Wonderful.

Happy Breath
United States
3 months using the app
May 20, 2024

I know there are a lot of 3PL's to choose from, and we did our due diligence in researching quite a few. We decided to go with Shipbob for 2 main reasons, price and support. Shipbob's pricing is simple, straight forward and there are no hidden costs. But what really drew us to Shipbob was the communication. We had several calls to Richie Miller before pulling the trigger, but once we did Pramod ...

MAMU
United States
5 months using the app
June 7, 2024

My onboarding experience with ShipBob has been mostly positive, largely thanks to my onboarding manager, Pramod Bora. From the very beginning, Pramod demonstrated excellent and fast communication, making the process smooth and efficient. Whenever an issue arose, it was resolved promptly, showcasing Pramod's commitment to providing top-notch service.

Pramod's explanations were clear and detailed, ...

indomie.us
United States
11 months using the app
August 23, 2024

I really liked my onboarding and implementation experience. The friendly staff were easy to work with and made it easier for me to operate.

EcoNestCo.
United States
About 2 months using the app
March 28, 2024

Logistics are hard, but we have had a great experience with Shipbob. They have been very responsive to our unique needs, the software works great, and the Shopify integration has been seamless.

What's more, there have been (and will be) some bumps in the road, but their customer service has been responsive and found a way to resolve issues quickly. I think they are a great company!

Data Visualization Society
United States
11 months using the app
September 13, 2024

Great service for starting ecomm business. Very plug and play. Well supported by ShipBob team throughout. Fair pricing.

My Store
United States
16 days using the app
September 27, 2024

it was a good experience

Tea With Publyssity
United States
4 months using the app