ShipHero Inventory & Shipping

ShipHero Inventory & Shipping

From $1,850/month. Additional charges may apply.
Rating (4.8)
Reviews
Developer
ShipHero
142 reviews
142 reviews
Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
142 reviews
October 18, 2018

Super app makes handling several online stores super easy. Picking and receiving a purchase order is super magical! This app is working very well. Customer service is great.

Need to make better ->

- Not easy to update product data (CSV) - you think that you can update all product data with one CSV download? No that's too easy! There is 3 different CSV needed to download. Update cost, Update inventory value, Update Manufacturer SKU all these are in different places?

- Not easy to make purchase orders (Automatic is not good) Cannot make vendor base limit? System offer to order if you have even one product under the order limit.

- Not easy to make a transfer order -> You really need to remember all product name or SKU? No automatic, no product picture ... it's maybe just easier to call the main warehouse and make the order in a phone. It's funny that you cannot use the purchase order automatic in transfer orders...

But these are a minor things the app is great and fix many problems in the warehouse. I think nowadays we have 0% mistake rate in picking thank Shiphero and of course our warehouse guys!

Pretty.fi
Finland
Time spent using app: Almost 3 years
ShipHero replied March 8, 2019

Woohoo! It's a pleasure to work with you and your brilliant team. Noted on the feature suggestions and improvements - we're working hard everyday (we kind live and breath this stuff) to bring more features and improve existing ones. More to come (and we're quite excited!).

Edited October 18, 2018

As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option.
That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.

Fendrihan
United States
Time spent using app: Over 2 years
ShipHero replied March 8, 2019

We aim to solve complex with aplomb. Thank you for your feedback, we're grateful to help you do awesome :) We're working hard to constantly improve, add more features, make more tutorial videos (that aren't boring) as well as grow support. We appreciate you as one of our brilliant customers.

Cheers!

October 8, 2018

We switched over to Shiphero from Shipstation in March of '17 and we couldn't be happier. We switched over initially because we needed our pickers to have the ability to scan products - we had lots of issues with shipping the right item wrong size previously. After the adjustment period when people are learning the software and forcing it to do things it is attempting to stop, everything runs smoothly. It integrates seamlessly with Shopify which has been fantastic, one thing we wished there was Quickbooks integration but we've found a decent piece of software called Softcookies to handle this. The Shiphero staff has been quite professional and expedient when answering questions or fixing any problems we've come across and have made the transition and continued use of Shiphero to be nothing short of wonderful!

Westside Barbell
United States
Time spent using app: Over 1 year
July 31, 2018

If your store does over $10million a year in revenue, talk to ShipHero. They are the kings.

A few things I love about ShipHero

It's an all-in solution including inventory management, cross-channel syncing, returns management, order management and shipping including built in barcoding and integrations with the shipping carriers.

Scale. ShipHero can handle those sale days when you do 10,000 orders in a day with no sweat. If you go through the list of the 25 largest Shopify stores, several use ShipHero. If you're big, no one can compete with ShipHero.

Reliability. The system works and you don't have to deal with things not working or going slow all the time.

It's powerful. Automation rules, multi warehouse support including routing between multiple of your own facilities and outside 3PLs (those 3PLs have to be using ShipHero, and a ton are). The ability to set permissions for different users. Auditing so you know who did what when. And I'm sure I'm missing a bunch of other points.

The integration with Shopify is awesome, syncing details on returns, refunds, products and order.

And maybe best of all, the team knows their stuff and will get you onboarded and set up.

93brandau
Australia
Time spent using app: 10 months
July 12, 2018

We are very happy with shiphero! We did tons of research on all the inventory apps available which led to shiphero and sku labs. We installed both apps and did a series of tests finding that shiphero had a lot more features for inventory management and shipping. Shiphero is great to get started with inventory management with plenty of room for growth. Their mobile app is great also for sending shipments in just a few clicks.

Here are a few things that we really like about the app:
1) We store pdf's within the sku's for technical drawings (would love it if we could upload other files, currently just have the ability for images and pdf's)
2) We have nested kits so we know every individual part that makes up our products. Also allows for effortless inventory tracking.
3) We have an automation rule set to use a customers shipping account when they place an order and our shipping account for regular customers. We also have automation rules set to prioritize shipments.
4) We set up vendors for different departments of our business to send purchase orders when we need to manufacture more of our products.
5) Any questions or help we need they are very quick to respond with knowledgeable people on the other end.
6) All outgoing orders are quickly barcode scanned for accuracy with visibility showing that the packer did his job correctly.

I highly recommend this app. Their product and service is so great that I had to take the time to give them a great review for all their hard work!

Dirtkingfabrication
United States
Time spent using app: 5 months