ShipHero Inventory & Shipping , 151 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient inventory management, shipping, and order fulfillment. It integrates well with Shopify and Amazon, offering accurate multi-channel inventory tracking. Merchants appreciate the barcode scanning feature, automation rules, multi-warehouse support, and user permissions. The customer service is praised for its responsiveness and thorough onboarding. The app can handle high order volumes and scales with business growth, with reporting functions aiding in inventory forecasting and warehouse performance. Minor issues with software updates have been reported but are quickly resolved. Some merchants desire additional features like Android support, advanced reporting analytics, and improved multi-package shipping capabilities.
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Amazingly easy integration with the most helpful support! This system has made us 10x more efficient. Can't rate it high enough!
ShipHero to the rescue. The app has a great UI, which makes it super easy to train our employees to use the new system. Our onboarding specialist was super helpful and a blast to work with. I will say it does seem like sometimes they will push new updates and sometimes those updates can cause the app to act a little buggy. Their support is good and they normally will have a fix or solution that day. Definitly I would say for small to medium size businesses this app is awesome.
Hello YoungLA!
Thank you for leaving such an awesome review. We're so glad that ShipHero has been such a benefit to your warehouse and your team. We appreciate the feedback regarding app updates. We are doing our best to keep clients like you up to speed on all the features we're updating, and will continue to strive for more transparent communication. Thank you again for your business and for your support. We look forward to working with you and your business for a long time!
ShipHero has been an integral service in supporting our brand to bring shipping back in-house. The onboarding process was straightforward and helpful. Our representative Mike Azimi is an incredible person with wonderful energy, and he guided us through the process and answered the many questions that we had. We also had the opportunity to meet Mike for an in-person training where he helped our team get up and running with the entire shipping process. After just a few weeks navigating inventory counts and bulk uploads, we’re seeing huge benefits from ShipHero and we’re on-track with our shipments processing smoothly. Big thanks to Mike and the ShipHero team for all the amazing support!
Hello! Thank you so much for your wonderful review! We are glad that your initial months with ShipHero have been so positive and that Mike was a superhero during the implementation. We think he's pretty great too.
After over a year of searching and researching to find a robust, 2.0, inventory software management tool with 3PL features I had a friend recommend Shiphero. After a brief intro call I was intrigued, after the full demo I was blown away. Now, 1 month into our full integration and the software does what it says and more.
There is a level of thoughtfulness and organization that has gone into building Shiphero for the modern e-commerce business. From the sell ahead feature to the automation of shipping methods to every single field and feature. Shiphero allows us to create the rules that will help us continue to run an efficient warehouse without hindering our Sales and Marketing efforts.
Like any robust software there are nuances and tricks one must learn, but with patience and time even these nuances were well thought out and exist for a reason.
I also wanted to acknowledge the amazing support staff. Our account rep Matt has gone above and beyond on multiple occasions to help us as we learn the system. The customer service is hands down the most impressive I have ever experienced.
I am very happy and I have already recommended Shiphero to several of my friends in e-commerce.
5 stars is well deserved.
ShipHero's functional features are exactly what all Ecommerce stores/shops need to run a organize and successful business. Once you are familiar with the platform and have all the functionalities tailored to your company's needs, the work flow becomes more fluid.
However, we hope to see a stronger on-boarding demo, maybe more youtube tutorial videos in the future. Setting up Shiphero is a process. It is discouraging to seek assistance and be sent a link to an article to resolve the issue. I think we can all agree that nowadays businesses run on immediate answers and solutions, this is the reality of the industry we all work in. Whether it is demanded by business customers or buying customers.
ShipHero support team has been AMAZING through the process. Not to discredit anyone on the team, but I would like to acknowledge AMANDA & MARTIN for providing great customer support. It takes TREMENDOUS PATIENCE to deal with 1000's of customers with countless questions & concerns on a day to day basis. These two have been exceptional and HOPE THEY BOTH GET RAISES!
(hope that helps =) haha )
Looking forward to seeing ShipHero's IMPROVED & NEW FEATURES in the near future. We look forward to our longterm partnership with ShipHero.
HERAIHERO
Switching warehouse management systems is a scary proposition. Especially when you have millions in the warehouse and are going right into the busiest season. After about 6 weeks we went from signing a contract to being live. And now after only 3 weeks on the platform we are already saving time and money.
We are very happy with our transition to Shiphero from Shipstation. Our onboarding contact was very helpful and the go-live process is communicated with clear expectations. Shiphero has improved our warehouse speed and efficiency. BFCM went a lot more smoothly this year. Only downside so far is the lack of customer support after onboarding. We are on the "essential" that plan doesn't include an account specialist. Customer support isn't extremely helpful and the form to submit a ticket through our dashboard doesn't work.
Hello Wild Oak Boutique,
Thank you so much for taking a moment to leave a review. We really appreciate your feedback and we will pass it along to our Client Support team. We're very glad that even though there have been a few hiccups, you've already seen the benefit of ShipHero during BFCM. Thank you!
ShipHero has literally changed our business as a full-service 3PL (GrowthJet.com). The software is incredibly intuitive to use, the iPad app for picking has reduced our labor workload significantly, and there's even a surprisingly large amount of data/analytics you can get out of it. I can't recommend ShipHero enough to anyone looking for fulfillment software. Matt and Danielle at ShipHero have been incredibly responsive and helpful with troubleshooting. Thanks again!!
ShipHero is the best shipping software to manage your warehouse, hands down. We reviewed a bunch, and these guys personally onboarded us with calls every single day until our entire team was fully trained.
Absolutely love the software and the team!
When we moved away from our 3PL the first thing we looked for was a software that can manage inventory and also had printer and scanning capabilities, reporting and so much more.
The ShipHero team literally flew out to Toronto to meet us and train us live. I've never seen an app company go above and beyond like that. Super impressed and highly recommend.