Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational efficiency.

September 15, 2017

What a great app!!! Works perfectly and makes shipping a breeze. The support is second to none. Always fast to respond and very professional. Would recommend Shippo to anyone!!! Thank you.

Smarter Cubby
United States
Almost 9 years using the app
June 13, 2018

I've been using Shippo for several years and recommend it to everyone I know! Prompt and efficient support when needed!

Thevintageartistry
United States
Almost 9 years using the app
November 20, 2014

Shippo is great! Definitely the easiest label service we've found by far. It plays very well and very easily with Shopify too.

THAC Store
United States
3 months using the app
Edited March 15, 2016

It seems like we live in a instant world nowadays. There's just no time and because of that pressure, we need answers quickly. Well, I found myself in that place the other day using Shippo. Being new to use Shippo, I had a question, but I was concerned as I thought, I will have to wait for sure for at least 24 hours before someone answers me. What should I do? I used the chat and to my surpirse, I got an answer within minutes. Then I had another question and again another answer. Each one of my questions were answered promptly which provided the needed help. I would definitely recommend Shippo. I have easily created labels and so much of the work is done for you which just makes our job easier. And regarding the pricing, again pleasantly surprised. A+ to Shippo. Thank you for your help.

Prestons Insect Farm
United States
Over 8 years using the app
September 27, 2017

I had a WONDERFUL experience when I asked for help from Shippo Support. Very quickly they identified my problem and showed me how to fix it!

Victorylane
United States
Over 8 years using the app
June 5, 2016

This app is a must have for anyone who ships. So simple to set up, literally no instructions required from install to printing labels. Effective, efficient, smooth, and affordable as it gets, I'd recommend this app to anyone who wants a simple shipping process with no B.S.

Visceralantagonism
United States
Over 8 years using the app
September 12, 2018

Shippo is an awesome service that continuously updates to benefit the shipper and makes the process as smooth as possible. They are always easily reachable and offer superb customer service. I'd recommend them to businesses big and small for shipping needs.

Angel Brinks
United States
Over 8 years using the app
March 13, 2014

This a wonderful app! Simon even took the time to answer questions I had in a professional/prompt/easy to understand manner. I recommend it for all store owners! Having this app gives me one less thing to worry about and allows me to work on my site more.

Discount Smoke Products
United States
3 months using the app
October 24, 2017

This is the fastest ap we have found to print complicated labels with every box being a different size and weight. They were recently able to fix a glitch we were encountering and followed up on it after completion which was nice. We do heavy volume and their ap is twice as fast as the other few we have tried. When you have hundreds of labels to do that makes a big difference. Also their negotiated international rates with DHL are quite good. Better than I was able to get on my own.

The Cookie Countess
United States
About 8 years using the app
April 22, 2020

the product is ok, but contact options are terrible. there is no online chat or phone number, if you have an urgent query like your account is on hold due to the stupid credit card renew not working, you just gotta send an email then sit and wait [24 hours now] while your packages go nowhere :(

Curve Surfboard Accessories - United States
United States
About 8 years using the app