Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

September 30, 2016

pretty easy to integrate and a time-saver for sure!

Shoptilden
United States
Over 3 years using the app
December 6, 2021

I would like the option to see the field company name in the overview in shippo as we have lots of wholesale orders as well

Artschatz LLC
United States
About 2 months using the app
April 30, 2014

Shippo app is user-friendly. It imports all shipping information from your Shopify page. And their shipping rate is reasonable!

BLUE FAIRY SHOP
United States
Over 3 years using the app
February 20, 2024

Shippo was really easy to install and use. It integrates with my shopify store so well, there was nothing to it. I love that there are so many options and rates to choose from. Rates are great and the process is simple and very fast. Definitely recommend!

iCandy gFX Studios
Canada
About 2 months using the app
Shippo replied February 22, 2024

Hello,

Thank you for your review! We're glad to hear you're enjoying Shippo. If you ever need support in the future, please reach out to us at support@shippo.com. We'd be ...

June 19, 2018

I've been using Shippo for a couple months now & absolutely love it!! It has made shipping very easy. It's easy to use & I've only had to contact support once & was taken care of quickly. It has a few options that we didn't have before & now has me spoiled. I would hate to go back to the program we were using before!

Andybowman
United States
About 2 months using the app
June 21, 2018

Such a disappointment.
The App originally worked well. After about a year of using it I ran into some issues. I sent a very clear email to Shippo in regards to the issues I was having requesting help. I received and email back from them stating that they were working on fixing the issues. After about a month of waiting I contacted them again since the issues were still there. They again told me ...

Mia Joy Studio
Canada
Almost 2 years using the app
Edited March 11, 2019

A time saver from start to finish. A snap to implement and the clean intuitive interface makes day to day use just as easy. I would strong recommend to any shop looking to save time and money processing orders.

Update - have had some issues using DHL on Shippo. When I go to schedule a pick up it never works. Additionally using their account number to schedule a pick up it says Shippo's credit ...

Paula Skene Designs
United States
Over 3 years using the app
Edited May 24, 2022

They changed their format and it is horrible. Hard to read, hard to find labels, slows down my computer, I could go on, but please hear this! Find another ap. They don't care about you and the customer service is horrible. Also, now their page won't even load. If I could give this ap negative 10 stars, I would. Looking for another shipping company label provider. Update...I'm looking for a new ...

Bulletproof Pet Products Inc
United States
Almost 2 years using the app
Shippo replied January 13, 2021

Hi there,

Thank you for leaving your honest feedback on the new Shippo changes. We are very sorry you're running into trouble and we're glad we got to speak with you through ...

September 28, 2017

I love Shippo. It's made shipping much easier than any other system I've used and the postage pricing is much better than Shopify.

Laviausa
United States
About 2 months using the app
Edited July 8, 2022

Would not recommend for larger packages - We have been using shippo for over a year, no significant issues that we couldn't work through with customer support until recently. Our business is growing and packages and quantity is larger. Noticed multiple " fee " charges. Reached out to support and was advised UPS is charging SHIPPO for incorrect dimensions on packages and SHIPPO is charging us. We ...

BLACK LIGHT CANDLES
United States
Over 1 year using the app
Shippo replied July 26, 2022

Hello,

Thank you for leaving this feedback about Shippo, and we apologize you ran into trouble with surcharges from UPS.

Looking over your correspondence with Deangelo, it ...