Shippo ‑ Simplified Shipping , 547 reviews

I used this app to ship merchandise from my store for over a year. In the first six months it ran smoothly and didn't run into any issues. Then the app made some adjustments and now has many issues. For example, I cannot ship just one order. It has to be multiple, or it has glitches. I have reached out to customer service multiple times and haven't received assistance. The most frustrating thing is that they don't have a customer service phone number to call when an issue needs to be solved. The only way to reach out is by email. It's crucial to be able to get help as soon as possible when my business depends on an app like this. I don't want to ruin anyone's reputation or hurt a business, because I wouldn't want someone to do the same to me. This is just my experience. I hope they can take this as constructive criticism and open up a phone line to be able to call for assistance in case there are any issues like this. I will be taking my business elsewhere. Thank you.

This app has been messing so badly our inventory, we had to hire someone full time to deal with the angry customers. I've had no support at all from the app and it works 4days/5

So far I've been really happy with this app. After using stamps.com for 5 years I started having more and more problems, so decided to make the switch. I sell on multiple platforms and I enjoy having all my shipping information in one space. The only improvement I would love to see would be an added column for the "age" of the order. I do custom/made to order items with a 2-3 week production timeline, so keeping track of where an order is within that timeline would be very helpful. Thanks!

I am heartbroken that recently the support I received from Shippo has been so bad. I relocated to Germany and have had so many issues with Deutsche Post which was recommended via SHIPPO. I have sent over 500 packages with Shippo & right before the holidays they I run into a lot of issues. The customs forms don't print with the labels and I have over 50 orders I have to refund because I am in Germany and Shippo failed me. I may have to shut my business down.

It works better and easier than using shopify's mailing app. No upfront or subscription costs. The rates are very competitive.

just intalled the Shippo app....very easy to use / navigate....the return shipping label option very helpful (automatically flips the address's!) and the rates that Shippo gets from the carriers are great!....and the support team is very repsonsive / helpful!.....great team all around!.....

They have awesome prices, however. My 1 star review is because of the following reasons.

Cons:

1. When creating multiple packages, it only lets you choose 1 size/shape box for ALL of the shipments your checkmarked. So If one of those in your list was an envelope and the other is a 10x10x6 box...you only select one size and it puts them all as that type of container. So you can only batch print shipping labels that are the same size/shape container.

2. It does NOT add the weight of the box/package to the weight of your product and come up with a total! It's ridiculous because if your product has the weight in Shopify, Shippo only brings over the weight of the product, and not the box plus the product. So technically every shipment is under weighed.

3. You cannot edit or remove easily from the batch printing like you can with shopify.

Pros:

They are cheaper than Shopify and Shippingeasy.

Summary:

I keep them installed as a back up in case there is a really outrageous price quote for a box of mine and I generate them individually and manually override weights. Sometimes they are up to 3 dollars cheaper than most other places.

I am hoping for one day that they will really care about this side of the business and make the tool really useful. But when you contact the company they say things like, Well thousands use us and have no problem with this, only you do. And, that is not the direction the company is going, we are wanting to sell our API to USPS, not become the best UI for shipping through us in Shopify. So, that is some of the reason that they don't really care if we don't like their UI. It doesn't matter to them.

P.S. I have had their software installed for 3 years...nothing has changed in that time...so...I'm looking for another permanent solution. I wish Shopify would come up with cheaper rates and I would just use them. They seem to have understood completely what we need, but their rates sucks. Hope this review was helpful.

After having a good period without any real issues and decent priced, easy to use shipping, I now see that they have changed their "policies" and we am NO LONGER able to get commercial plus pricing. Yet, we received ZERO notice and I had to do quite a bit of digging to understand why rates went up $.65 per padded envelope (in essence the new pricing is standard (not commercial plus as advertised when I started using this APP) USPS 2018 pricing which begins Jan 21 with $.05 added on - not any great deal. To say I am dissatisfied is an understatement. Shopify really needs to get these apps to honor their agreements or boot them off the site.

After using the app for 2 weeks, I have encountered a label printing error and the management going back on its word. I was told they have a meet or beat pricing policy. I provided a lower shipping price for a particular box (and there are others). I was then told that it's an informal policy and they couldn't possibly match the price I provided. They also tried to tell me that it was an outdated price. When I insisted it wasn't, I was told that they can't possibly compete with a large, global company's rate and that I should understand as a small business person. I find it really reprehensible that a company doesn't honor its word - particularly since they are the ones who informed me of the meet or beat pricing policy. Moreover, I find it really manipulative that they then try to guilt me into giving them a pass by playing the "small business card." I have now had to involve Shopify and am waiting to hear from Shopify on how this is going to be resolved. If we can't trust the integrity and word of 3rd party app providers as store operators, I don't think they should be offering their services. User be forewarned that this company has absolutely no intention of honoring their so called "meet or beat" policy. They only have such a policy because they never expected they'd actually have to honor it. By the way the statement above, "We have the best discounted rates on USPS, hands down" is clearly false advertising. If this is how I treated my customers, I wouldn't have any.

pretty easy to integrate and a time-saver for sure!

Shippo app is user-friendly. It imports all shipping information from your Shopify page. And their shipping rate is reasonable!