Reviews (536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational efficiency.
Refine
-
By rating
Great shipping app. Easy to use and connects directly to your shopify store. My only complaint is that you can't choose to pay for postage as you go along rather than being billed at the end of a week
Nice app that allows you to pay per shipment. This is ideal for business starting out that don't want to pay a monthly fee for a shipping app.
http://www.buddhapants.com/
The best label creator app for Shopify. With fastest support.
Nice work guys.
Absolutely magnificent! Easy to install, easy to use and incredible response from support if you need it!! Highly recommend!
Having a lot of problems with your software. It keeps trying to print labels for overnight shipping a day late. We pic the 27th so ship out priority overnight and the label prints out the 29th for delivery. Seems to happen right at 4pm local time here all of a sudden instead of next day arrival the labels print out for the day after they are supposed to arrive when using priority overnight via FedEx. This is causing us a have to hand print labels right at the end of the day when we are in a hurry. Please address this problem ASAP or we will have to find a different shipping app.
Hi there,
Thank you for sharing your feedback with Shippo and we're sorry to see the issues you are encountering with FedEx Priority Overnight labels.
I see that Evie has reached out to you regarding label creation cutoff times for FedEx Priority Overnight labels. I sincerely apologize for the inconvenience that this has caused!
We appreciate your feedback. Please let us know if we can assist with anything else.
Thank you,
Shippo Support
Got in a crunch and Shippo failed. Couldn't print packing labels because of an error on their end and there is no phone support. Also couldn't figure out where to change an address after I created the shipping label. Software company who think it's cool not to offer phone support and are actually not cool.
This expensive paid app is better than having to use Shopify itself to print labels. That's about it. There support is horrible and none existence, to say the least, no contact phone numbers of course (why to hide a phone #?)....they are very laid back in responding to issues with Canned messages and more so now with the COVID situation which they blame very conveniently after responding to a query days later which usually ends with; "we are sorry we are very very busy due to the COVID situation" and "by the way, we do not, of course, have a solution for your problems but will let our team know about it". They are not looking at adding other carriers, not looking at an option to help customers being able to filter out "local pickup orders" from Shopify which of course do not need to to be shipped, they do not support customizing packing slips, do not support refund options (which was there before), their system freezes often when doing batch payment processing of 100 orders at a time (there system defaults back to 25 orders..imagine a business doing batch processing 25 orders at a time when you have to ship out a 1,000 orders per day?). Their billing system likes to stop accepting payments randomly even when you have used that credit card for months. When you contact them about it they will just send you Canned message with a link to billing page....wonderful service. I am currently looking at an alternative like Shipping Easy etc....
Hello,
Thank you for reaching out and leaving your honest feedback about Shippo. We are very sorry to hear you've not had a great experience with our Support Team. This is never something we want!
While we have been very busy due to an increase in the amount of customer outreach from COVID, we certainly would not want to use this as an excuse to send canned messages and we apologize if our responses came off that way. To improve our response times, we have worked on hiring more team members so we're able to get back to our customers more quickly.
I also apologize if it was difficult to find our live support options. We do offer live chat and phone support M-F beginning at 9 AM PST. We also offer email support M-Sun. You can access all of these options by logging into Shippo and clicking on the "Support" icon on the bottom of the page.
It looks like you spoke on the phone with one of our awesome advocates, Rodrigo, and you have been using Shippo regularly! Thank you so much for giving us another shot!
If there is anything else you need, please don't hesitate to reach out to us!
Thanks,
Shippo Support
Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling.
It was working great when I had it on test mode, I fulfilled my orders on shopify, then I went back to shippo and it marked the orders as shipped. Now that I am not on test mode, it automatically marks the order as shipped (and fulfilled on shopify) when I create the shipping label. Can this create confusion or make it hard to track which orders have actually shipped? Technically the order should not be marked as shipped until it leaves my home. I would love to hear from you guys. Overall its a great app.
Super Easy way to ship your packages! Save Time! So glad I found this app for my Shopify store! Great Customer Service too!