Reviews (536)

Overall rating
4
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, enabling efficient navigation and label creation. They value the competitive shipping rates and pay-per-label pricing, ideal for small businesses. The responsive customer support is accessible via email and in-app chat. Features like automatic tracking updates, bulk shipment handling, and support for international shipping with return labels and customs forms are highlighted for enhancing operational ...

April 27, 2017

Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.

Dante Labs
United States
About 1 year using the app
June 4, 2014

Shippo has definitely streamlined our shipping process. Free to use? Only .05 cents per label? Automated sync with our Shopify store? Yes, please. It's super fast and the site is clean and easy. Great work!

Brainstorm
United States
26 days using the app
July 28, 2016

Shippo is great! Easy to use and customer service is great!

Moo G Clips
United States
26 days using the app
April 28, 2020

Love shippo. super simple to use and provides some integrated rates out of the box which is handy as a small merchant

BROOKS
Austria
25 days using the app
March 9, 2014

I found this by chance and this app is great! The customer service is awesome, Simon, Max and Laura are very nice! They are always available to hep by chat right at the app, even though everything is extremely easy and straight forward. Best rates you can get on shipping. 5 starts, Recommended!

A&A
United States
25 days using the app
April 5, 2016

Was amazing for a while, but they just lost the ability to offer Media Mail. Unfortunately this renders them useless for many small businesses.

Unpiano Books
United States
12 months using the app
April 2, 2021

The app is setting some of our products to a negative inventory. We opened a support ticket on March 5th 2021, we got a reply 10 days after from Ralph Aberin apologizing for the delay, and they are working on the case. 11 days after that (today), we got the exact same reply from Ralph.
So, after almost an entire month we received zero support. We are now looking for a new (working) solution with ...

Montblanc Montreal
Canada
11 months using the app
Shippo replied April 28, 2021

Hello,

Thank you for your feedback and bringing this issue to our attention. We see that Ralph and our team were able to take care of the situation. We sincerely apologize ...

November 19, 2016

My favorite shipping app so far!

I'm new to shopify but shippo has been making the transition pretty easy. We started using it with our squarespace orders and kept it up when we came over to shopify.

Very easy to set up UPS accounts and immediately works with our zebra label (unlike stamps.com or ups site!!!)

My only complaint and reason for the 4 stars would be that you can't enter multiple ...

Lovewild Design
United States
Over 1 year using the app
Edited January 3, 2018

Shippo looked promising for saving time printing labels with Canada Post, however when used with a Small Business account the rates were incorrect. The Shippo rates were higher, even though it was correctly using my Small Business API credentials. Saved packaging weights don't automatically add to the total weight. Used Shippo for two labels and deleted the app. Not as smooth as it advertises it ...

Gemini Lights
Canada
Over 1 year using the app
July 6, 2021

When you manually enter the weight for an item when you create a label, it automatically corrects and defaults to the weight of your 'default' item. Which can be annoying! You have to refresh the page after you make the label, then edit the weight to the correct amount. Just something I've noticed that could definitely be helpful to fix!

Saltwater Swaddles
United States
Over 1 year using the app